Service Dispatcher

Superior Forklift is a growing material handling equipment dealership operating in Canada. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Superior Forklift has achieved continued success year over year.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

Superior is now an integral entity within the Venturis group of companies, an extensive and integrated network of businesses, including over 60+ branches and 1400+ employees.

The Opportunity

Superior Forklift is looking for an organized and customer service-oriented Service Dispatcher to join our team in Saskatoon, Saskatchewan. As the Service Dispatcher, you will play a critical role in the successful coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that the services we provide meet or exceed the needs of our internal and external customers.

Essential Duties & Responsibilities

As the Service Dispatcher, your key responsibilities will include:

• Scheduling, coordinating, and assigning jobs for Service Technicians
• Managing new and ongoing work orders using an ERP system
• Utilizing the service scheduler to prioritize and schedule appointments
• Communicating with Service and Parts team members to ensure workloads are maximized, and customer needs are managed proactively
• Owning incoming leads using established programs and processes
• Maintaining ongoing and professional customer communication throughout the course of each repair job
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensuring adherence to all safety programs and initiatives, and ensuring any necessary incident reports are completed

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Previous dispatching and/or scheduling experience
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational skills, planning skills, and multitasking ability
• A customer service mindset and excellent verbal and written communication skills
• Strong ability to think outside of the box to solve problems and satisfy customer needs
• Strong interpersonal skills, including the ability to work with internal and external customers at all levels
• Ability to thrive in a fast-paced and dynamic work environment

Benefits & Perks

Superior Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Extended health plan – 100% employer paid
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Insurance, disability insurance, and travel insurance – 100% employer paid
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Wellness days
• Ongoing professional development opportunities

The base pay range for this role is: $55,000 to $65,000 per year, depending on experience.

This is an onsite role based in Saskatoon, Saskatchewan.

Superior Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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