Spectroscopy After Sales Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This position reports to

Service Manager

Your role and responsibilities

• Be responsible for technical support cases concerning the ABB Analytical product line, consulting with end users, ABB Front End Sales teams, ABB Channel Partners, Distributors and Sales Representatives.
• Support the global service organization and customers in determining the most technically appropriate and cost-effective solutions to resolve their technical issues.
• As principal investigator understands systemic issue and perform analytical and diagnostic studies to lead groups of engineers investigating customer related Analytical product problems, developing solutions and preparing related recommendations and reports.
• Participate on the design and develop complex models or simulations and apply advanced computer programs, techniques and control strategies to effectively resolve product application problems and document suggested solutions.
• Work with design and development groups to determine effective applications, equipment and methods to correct product performance problems.
• Realtime troubleshooting analytical systems remotely and in-person at customer sites.
• Proactively seek and implement initiatives to improve product quality, operations and increase customer satisfaction.
  
  
  

Qualifications For The Role

• Bachelors Degree and a minimum of 5 years work experience in Analytical instrumentation or related field. In lieu the employer will accept an Associate Degree and 10 years of experience in related field.
  
  
  

Benefits

• Retirement plan
• Healthcare plan
• Accident insurance
• Wellbeing program
  
  

More about us

ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably.

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

For the 8th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada’s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and support-ed. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage appli-cants to self-identify in the application process.

ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.


93338592