Customer Relations Co-Worker

Job ID: 265706

Date posted: 11/11/2024

About this work area

You have experience working in a high volume and fast-paced retail environment where customer service was your primary focus

• You are helpful and friendly in your approach to customers – always aiming for a win-win situation
• You have the knowledge, confidence and desire to resolve customer complaints and act positively and quickly when issues arise
• You’ve got the ability to prioritize and organize your work to make efficient use of time available
• You’re a strong team player but also work great alone

A day in your life with us

Drive sales growth and sustained long-term profitability, by establishing a positive experience for our customers so they will want to return and shop with us again and again.

• Ensure knowledge of the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers.
• Work together with your department and other store functions to continuously improve the shopping experience for our customers in order to drive sustained long-term profitability.
• Record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
• Solve customer complaints and recognize when to escalate an issue.

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why You Will Love Us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting rate/salary for this position is $ 15.00

P.S. In the IKEA world, this position is officially referred to as: Customer Relations Co-worker