IT Service Representative

Meridia Recruitment Solutions has partnered with BF&M, a leading insurance provider with operations in Bermuda, Halifax and across the Caribbean, to recruit for their IT Service Representative role in Dartmouth, Nova Scotia.

BF&M takes great pride in helping their customers protect what matters most, as well as giving back to the communities in which they work. BF&M is comprised of several companies selling health, life, pension, property and casualty insurance products.

Role Description:

As a member of the IT Customer Support team, the IT Service Representative provides high quality customer service to BF&M employees and customers, addressing website support issues and other general business inquiries, while also providing helpdesk support for internal staff.

Your responsibilities will include:

• Support internal and external customers.
• Escalate and transfer service requests and assignments to other teams based on expertise required.
• Manage and prioritize support requests from multiple channels regarding website report, general business queries and technical end user support.
• Ensure tickets are assigned, actioned, and closed in a timelymanner while managing customer expectations by providingregular updates whilst adhering to the appropriate naming
• conventions, categorization, and assignment procedures.
• Installing and configuring hardware and software components.
• Troubleshooting hardware, software, and network issues.
• Proactively staying abreast of company policies and procedures.
• Maintaining relationships with different employees and departments.

Your Qualifications:

• Knowledge in Microsoft Windows desktop operating system (Windows 10, Windows 11)
• Knowledge in Microsoft Office 365 with emphasis on Outlook, Word, Excel, PowerPoint, experience with Teams is an asset.
• PC hardware, PC accessories, and Printers setup and configuration knowledge
• Ability to quickly learn and adapt to provide efficient end user support.
• Strong written and verbal communication skills for clear and concise documentation and explaining technical concepts to non-technical users.
• Excellent customer service and communication skills to interact with end-users effectively.
• Patience and empathy in dealing with users' technical issues.
• Willingness and ability to quickly learn and adapt to new technologies and software.
• Effective time management and organizational skills to prioritize and handle multiple tasks simultaneously.
• Accurate and thorough documentation of support requests, troubleshooting steps, and resolutions. Ability to create and maintain detailed records of support requests, solutions, and recurring issues.
• Ability to collaborate with other IT professionals and teams when complex issues require escalation.

Who we are:

At BF&M, great talent is at the core of our success across all jurisdictions in which we operate. Key programs are dedicated to appreciating and developing our people through training resources, performance reviews, bonus awards, sports and social events and various opportunities to share knowledge with colleagues from around the world. We strive to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We offer flexible working arrangements with a hybrid model of working in the office and at home.

To express interest in this opportunity, please click on the "Apply Now" button below.
For more information contact Brooke Ireland, Senior Consultant at 902-421-1214. If you require accommodation to participate in the recruitment process, please let Brooke know.

Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.
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