Residential Tenancies Officer 2 (Designated)

Competition # : 44581

Department: Service Nova Scotia

Location: HALIFAX

Type of Employment: Term

Union Status: NSGEU - NSPG

Closing Date: ​26-Nov-24 ​ (Applications are accepted until 11:59 PM Atlantic Time)

Designation Status

This opportunity is designated to applicants who identify as an Indigenous Person, and/or an African/Black Nova Scotian and other Racialized Persons, and/or a Person with a Disability.

Please view the Nova Scotia Government’s Employment Equity Policy for more information, including additional details on the designated groups.

About Us

At Service Nova Scotia, we impact every citizen, business, and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

To learn more about our Department, please click here: Department of Service Nova Scotia: About us - Government of Nova Scotia

About Our Opportunity

We have an exciting opportunity for a Residential Tenancy Officer 2 who will work with a team of professionals to deliver Residential Tenancy services and Condominium Dispute services on behalf of Service Nova Scotia.

Qualifications and Experience

To be successful in this position, you hold a bachelor’s degree and a minimum of 5 years of related experience in delivering services to clients through administration, mediation, and adjudication. An equivalent combination of education and experience will be considered.

In addition, you have:

• Extensive knowledge of the policies, processes and the governing Acts and Regulations for the Residential Tenancy and Condominium Dispute programs;
• General knowledge of the rules of natural justice and legal terminology;
• Research techniques, financial analysis and decision/report writing as it relates to mediation and dispute resolution services.
• The ability to distill complex and sometimes ambiguous information into concise findings of fact;
• Effective interpersonal and communication skills, including the ability to share information concisely and to listen effectively;
• Well-developed interviewing skills to deal effectively with clients on sensitive matters;
• The ability to create, store and manage electronic files on local and network drives using software and scanning hardware;
• Proficiency in various computer applications such as Word, Excel, Outlook, Teams and Adobe.

The following are considered assets: Working knowledge of court procedures and civil procedure rules to conduct fair hearings and provide proper weight to evidence presented and proficiency in case management software.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Additional Information

This is a full-time term position based in Halifax with a projected end date of May 1, 2026. The appointment status (‘term’, ‘temporary') is dependent on the start date of the successful candidate, in accordance with the collective agreement.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules

Pay Grade: PR 14

Salary Range: $2,653.85 - $3,231.58 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].