Senior Business Analyst (14 months term)

About Kinaxis

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.  

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada’s Top Employers, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

At Kinaxis, we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

This is a remote position. You can work from home and be located anywhere in Canada, OR

our office in Ottawa, Canada

About The Role

The Senior Business Analyst, as a seasoned professional with extensive experience, is responsible for providing technical guidance and leadership to stakeholders while conducting full business application lifecycle analysis, including needs assessment, technology selection and implementation, process improvement, and ensuring compliance with IT General Controls, including Sarbanes Oxley 404 controls.

You'll focus on designing, configuring, building, and supporting a highly visible and complex application(s) and/or platform(s) that is essential to business productivity and continuity, and spans multiple business units. You'll proactively partner with stakeholders to understand business objectives and identifies areas where efficiency, productivity and cost could be improved using business process improvements and technology solutions.

What you will do

• As a trusted advisor to the business, consult, partner, and collaborate closely with stakeholders and business SMEs to identify and analyze business processes and user and system requirements, and translate requirements into effective technical solutions.
• Lead system tests and enhancements through development, testing, and production instances and perform patching and system upgrades to applications as required.
• Proactively identify opportunities for upgrades and advises the business on value
• Lead implementation of complex application(s) and platform(s) that are highly visible and essential to business productivity and continuity; Ensure that upgrades, enhancements, fixes, and features are efficient and meet the needs of the business.
• Direct the work of BAs and Application Analysts to ensure successful implementation, including deadlines, UAT, ITIL process implementation, and post-go live support models are completed
• Provide ongoing reports and analysis to guide the business on effectiveness, quality, and efficiency of complex platforms and applications, and to develop processes and procedures for optimization and scalability.
• Manage the applications and platforms within the assigned portfolio and ensure Kinaxis harvests value from its investment in technology, and that they are robust, healthy, current, and fulfill the needs of the business
  
  

What we are looking for

• MS or BS/BA in Computer Science, Information Systems, or equivalent experience; Related certifications specific to complex platforms and applications within scope of responsibility are considered an asset
• 5-7 years of functional/professional experience in CRM related applications, including business analysis, client consultation, project management, testing, and application support in high tech, global environment.
• Minimum 4 years of experience working in the Salesforce ecosystem, with custom integrations. Experience in Sales Cloud, Service Cloud and Experience Cloud are preferred.
• Demonstrates strong project management experience on a CRM application, and has experience partnering with IT Project Management team to meet business needs.
• Exceptional ability translating high-level business requirements into functional and system requirements, and directing work of others to build solutions and complete projects
• Experience completing business analysis, implementation, integration, configuration, and testing excellence in support of a complex platform or application; highly skilled at performing system and data integration
• Experience designing solutions and ensuring compliance with IT General Controls including Sarbanes Oxley 404 Controls
• Advanced knowledge of Business analysis methodologies, practices, tools, and techniques, and modern software development life cycle and software configuration management processes, practices, and techniques, including SDLC, Agile, Scrum, Cloud Solutions, and DevOps.
• Deep understanding of changing platform features, including new releases and their impact on business processes.
• Highly adaptable and able to pivot based on prioritization and needs of the business; proactively solicits and delivers feedback to ensure alignment.
• Agile and resilient in managing multiple projects with multiple sources of information; regarded as the 'go-to' person for the application or platform.
• Articulate and professionally industry skilled communicator with the ability to provide clear, concise messaging (verbal and written) to multiple audiences
• Advanced analytical, problem solving, and critical thinking skills with the ability to coordinate input from multiple sources to develop impactful recommendations to achieve results for the business.
  
  

#Senior

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Yamaha, P&G, Honda, and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons
  
  

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected] . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.