IT Analyst I - Windows Server

Your Opportunity:

As a valued member of the Windows Server Operations team, you will deliver quality service in a fast-paced and high-energy environment. You will use your conceptual and practical experience to interpret clients’ needs, assess their requirements, investigate, diagnose, and resolve environment problems, which are essential to business functions. Primary Responsibilities. Manage incident and request tasks. Coordinate with cross functional teams (technical, systems, business, vendors, etc) to assess problem scope, impact, and characteristics Make appropriate decisions and recommendations on resolution or interim work around. Monitor systems to ensure stable operations and optimum performance of environments are proactively maintained or quick reaction to crisis situations. Build, configure and decommission server hardware including rack mount, and enclosures according to defined procedures and best practices. Follow all protocols and standard operating procedures ensuring all solutions are thoroughly tested in order to assure the stability of production environments. Review thoroughly the changes logically to reduce impact to customers, where unable to test. Participate in key process improvements for all Windows environments throughout the organization. Create and update standard operating procedures and run books. Participate in 24/7 on-call rotation and major incident call-outs, as required. Understand basic design requirements and considerations. Travel to various locations in the Alberta to provide operational support.

Description:

As an IT Analyst I, you will provide technical support for system(s), subsystem(s) or technologies within a specialized team or service area in accordance with AHS standards and practices.

Recovery Alberta: N Classification: IT Analyst I Union: AUPE GSS Unit and Program: Technology Infrastructure Services Primary Location: Medicine Hat Regional Hospital Location Details: Eligible to work remotely within Alberta Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 21-NOV-2024 Employee Class: Regular Full Time Date Available: 01-DEC-2024 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, On Call Days Off: Saturday/Sunday Minimum Salary: $31.21 Maximum Salary: $42.13 Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications:

Completion of diploma in Computer Science or Information Technology or equivalent.

Additional Required Qualifications:

Post-secondary degree or diploma in Information Technology or related discipline. 3+ years of server related experience. Good troubleshooting skills in Microsoft and networking. Good understanding of Powershell and scripts creation. Experience installing, configuring, and maintaining Windows Server 2008/2012. Expand conceptual knowledge in own discipline and broadens skills. Good written and oral communication skills. Good interpersonal skills and ability to work with remote teams. Good time management skills. Highly self-motivated and directed.Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a fast moving environment Ability to travel within Alberta. Ability to work in a 24/7 on-call rotation.

Preferred Qualifications:

Microsoft Server certifications MCSA, MCSE certification. Exposure to VMWare. Enterprise experience supporting Microsoft Windows Server. Microsoft System Center SCOM and SCCM experience. Understand the key industry issues; use this knowledge in own work.