IT Administrator

What Makes Us Stand Out:

With the combined strengths of SingleOps and Landscape Management Network (LMN), we lead the way in all-in-one business management solutions for the green industry. Every day, thousands of professionals in landscaping, tree care, design/build, snow removal, irrigation, and more rely on our tools to transform their business operations. From managing customer records and creating estimates to scheduling crews, processing payments, and gaining insights into real-time profitability—our software does it all. Together, our customers have processed over $4 billion in revenue, driving forward the green industry's digital evolution.

As a team, we're on a mission to reshape an age-old industry, and we're looking for people who thrive on challenging and meaningful work. Our environment is highly collaborative, innovative, and supportive, with a shared commitment to having fun while making an impact. We live by our core values: We Before Me, Bias to Act, Growth Mindset, The Extra 1%, Forgiveness, and 1 Customer, 1 Team. If this resonates with you, we'd love to meet you and explore how you can help us build the future of the green industry!

The reason behind the role:

We are seeking a skilled and customer-oriented Internal IT Administrator to provide remote desktop support to our employees. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and a commitment to delivering exceptional customer service. This role requires a proactive approach to troubleshooting, a deep understanding of IT systems, and the ability to thrive in a fast-paced, remote environment.

Reporting to the Aaron Gunn, Chief Technology Officer, we are looking for an IT Administrator.

Location: Remote! We are based in the Greater Toronto Area, ON but you may also work remotely across Canada.

You will...

• Provide remote technical support to employees for hardware, software, and network issues.
• Diagnose and resolve computer problems, including troubleshooting hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware and software using our MDM platform.
• Manage and maintain user accounts, permissions, and access rights.
• Provide technical guidance and support to end-users.
• Document and track all support requests and resolutions.
• Participate in IT projects and initiatives as needed.
  
  

Does this sound like you?

• Proven experience in providing remote technical support.
• Strong knowledge of computer hardware and software. MacOS experience is required.
• Experience working with Mobile Device Management (MDM) platforms.
• Proficiency in troubleshooting and problem-solving.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Experience with remote support tools and ticketing systems.
  
  

SingleOps/LMN does not sponsor work authorization needs; candidates must have proper work authorization to work for any employer in Canada, without sponsorship from the company.

Reasons why you would love it here!

• We value your feedback and do our best to incorporate your great ideas into our day-to-day operations.
• You want to be part of a fun, fast paced, collaborative team.
• An amazing culture with a team that supports one another, the opportunity to make a direct impact, and all the fun that's included!
• Your well-being is important. We offer an employer funded HSA-based benefits plan with additional drug, dental, and mental health coverages, providing a flexible way to pay for healthcare costs.
• We are committed to supporting our employees' financial health through our RRSP matching program.
  
  

SingleOps/LMN reserves the right to change job descriptions as per the needs of the organization.

We are committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. If you require accommodation, please contact [email protected].