Disability Case Manager III- 18 month Contract

Company: CLIC

Department: Group Benefits

Employment Type: Temporary Full-Time (18 months)

Work Model: Hybrid

Language: This role operates in English.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

The DCM III will be responsible for coaching, mentoring, guiding, triaging and authorizing claims with the DCMI and DCM II positions. The DCM III will be responsible for the management of an assigned case load of complex claims.

How You Will Create Impact

• Assumes responsibility for training once the trainee is released from the formal training program.
• Mentors and coaches’ disability case managers, assisting them with adjudication and managing claims assigned to them.
• Reviews and authorizes decisions made by disability case managers based on a complete understanding of the information and in accordance with claims practices and procedures.
• Identifies problems and provides feedback in a constructive manner.
• Maintain a reduced caseload containing complex claims.
• Resolve escalated calls and/or correspondence on complex claims and/or situations.
• Performs formal appeal and legal consultations.
• Coordinates and leads client conference calls.
• Ensure continuous leadership development, incorporating learning into daily management.
  
  
  

How You Will Succeed

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities.
  
  
  

To Join Our Team

• You have 5 years of disability case management experience.
• You have a post secondary degree in Business Administration, health Sciences or Disability Management.
• You have an Associate, Life and Health Claims (ALHC) designation.
• You have an expert understanding of disability claims management practices.
• You have an expert understanding of group and/or individual disability insurance contracts.
  
  
  

What You Need To Know

• This role involves direct contact with clients and/or service providers in their environment.
• Extended work hours, including evenings and weekends may be required.
• Detail oriented work that requires continuous mental concentration for extended periods of time.
  
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options to support personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.