Public Relations & Communications Manager

Who We Are

FlexPay is the first to market and global leader in failed payment recovery. Our outstanding success is built upon a solid foundation of exceptional culture, adherence to our values, and an innovative AI-driven approach to solving this trillion-dollar problem. FlexPay helps subscription businesses accelerate revenue and profit growth by recovering failed payments, which is the single largest cause of customer churn.

We’re a maturing, institution-backed Fintech SaaS, solving one of the biggest problems faced by merchants. The veteran management team of serial entrepreneurs is supported by a board filled with industry leaders. Our ambition is to redefine payments and in doing so become more than just the next great unicorn, but to become a key element of the infrastructure that makes our world’s economy hum.

We’re a dynamic, welcoming company that strives to hire the best and brightest people. If you are looking for a place to invest your passion, then keep reading!

What The Role Looks Like

As the Public Relations & Communications Manager, you will be responsible for leading the company's PR efforts, focusing on creating coverage of, and recommendations for, our payments solution category, helping increase brand awareness, and driving overall company growth. You will help build and maintain strong relationships with financial, technology, business, and industry-specific media, as well as managing PR events such as product launches, press conferences, and industry exhibitions. You will play a critical role in the strategic planning and execution of earned media campaigns to ensure alignment with business goals.

Responsibilities Include

• Global Communication Strategies: Collaborate closely with the Head of Marketing to develop, execute, and measure global PR and communication strategies. Focus on engaging key market segments and audiences, particularly in automotive, entertainment, and technology sectors.
• PR Program Coordination: Organize and manage all aspects of PR initiatives, special press events, and programs. Secure maximum media coverage to build excitement and buzz around the brand across relevant industries.
• Brand Awareness & Thought Leadership: Elevate brand recognition and establish the company as a thought leader among target audiences, key partners, influencers, and investors, helping position the company and its leaders as credible experts in our field.
• Media Relations: Build and nurture strong media relationships, delivering press opportunities that enhance the visibility of the company's leadership and brand story. Serve as the main point of contact for press inquiries while managing media outreach.
• PR Materials: Craft PR materials such as press releases, pitches, bylines, blog posts, abstracts, award nominations, and contributed articles. Ensure messaging aligns with the company’s value proposition and its innovative contributions to the credit card processing industry.
• Media Pitches & Storytelling: Develop and present engaging story ideas to reporters and editors. Establish FlexPay as a go-to source for media coverage on relevant industry trends and insights.
• Event Participation: Plan and manage the company’s involvement in press tours, conferences, and events. Coordinate speaking engagements to position company leaders as industry experts.
• Strategic Growth Initiatives: Act as a key thought partner and architect in creating high-impact PR programs that support FlexPay's growth goals and help the company enter its next phase of expansion.
• Agency & Vendor Management: Manage relationships with external vendors, PR agencies, and media outlets to ensure cohesive messaging and maximize campaign success.
  
  

What We’re Looking For

• Bachelor’s degree in communications, marketing, public relations, or a related field.
• 5+ years in public relations and Communications in FinTech or SaaS, with a demonstrated network of US based reporters and influencers in general business press, financial publications, payments publications, and SaaS focused media outlets
• Strong media relations skills, with a track record of securing positive media coverage.
• Excellent written and communication skills, with extensive experience crafting clear, concise, and compelling messages for various audiences and channels.
• Experience managing external vendors and agency partners.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Creative thinker with the ability to generate innovative PR and communications strategies and campaigns.
• Ability to easily build and maintain relationships with key stakeholders.
• Analytical mindset with the ability to track, measure, and analyze PR metrics and KPIs to assess the effectiveness of PR initiatives.
• A self-starter driven by success with attention to detail.
• An adaptive learner who always strives for challenges.
• Outside of the box thinking, someone who is not afraid to ask questions and look for new/different solutions.
  
  

What We Offer

We’re a quickly growing global company committed to building a team filled with diverse cultures, viewpoints, and experiences. As they say, variety is the spice of life. No matter how large we become, we will always be connected through our shared sense of community and slightly quirky personalities.

Benefits

Our vibrant culture is filled with talented, creative, deeply curious, high achievers. We believe in and invest in our people because we know they are the secret to our success. We are happy to extend the following benefits to our employees:

• Unlimited paid time off
• 100% remote work
• Flexible hours
• Comprehensive health benefits package effective from day one
• Support for continuous learning and development.
  
  

FlexPay is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities.