Technical Analyst - Service Desk

On behalf of our public sector client, Affinity is looking for Technical Analysts - Service Desk with Service Desk/Tier 1 experience of more than 24 months or equivalent support experience.

Responsibilities:

• The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices.

• This role is accountable for updating troubleshooting documentation as part of our knowledge base and utilizing this documentation in providing support.

• This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.

Qualifications:

• Comfortable with a variety of basic software solutions

• Good communication, time management

• Demonstrated ability and willingness to learn new tools

• Dependable and reliable

• Familiarity with updating and using a knowledge base

• General knowledge of computer systems, analysis tech

Nice to have

• Bilingual (French), ITIL V3/4, KCS, M365

Affinity Earn:

Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity:

Affinity Group is a technology and business consulting and services company. We believe in creating long-term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business needs.

For more information on Affinity, please visit www.affinity-group.ca .

Job Number: 11353