Senior advisor, strategic initiatives management

Seeing beyond numbersTM

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.

The incumbent will be responsible for completing assigned projects to improve the Client Experience in branches and call centres by integrating change management best practices and working with cross-functional teams.

The incumbent will also contribute to optimizing the processes of Personal Banking Services (PBS) spanning the entire sales cycle, from opening to closing products, as well as related activities in order to boost the Bank’s profitability.

Responsabilities

Project identification, planning and management

• Actively participates in the alignment of assigned projects, ensuring that they are focused on the Bank’s strategic pillars including profitability and the simplification of internal processes.
• Analyzes and documents project impacts and business needs and recommends the best way to operationalize based on project constraints/dependencies.
• Is responsible for the documentation (mapping, procedures and forms) of their assigned projects.
• Is responsible for project methodology (documentation for reports, AERisk, kick-off, post-mortem, etc.)
• Recommends strategies and ensures deployment across the various sectors.
• Sees to project execution, deployment coordination, timelines and evolution.
  
  

Continuous improvement and innovation

• Proposes and implements innovations and best practices that improve project management.
• Optimizes business processes that directly impact the Client Experience in order to increase efficiency and performance.
• Gathers feedback from client-facing teams in order to adjust strategies and identify continuous improvements at the branch, Client experience and operational levels, and facilitates implementation of such improvements.
  
  

Change management planning and deployment

• Leads the development and implementation of change management strategies for branches and the Telebanking Centre for projects under their responsibility.
• Positions change management as a key driver to improve the employee experience (buy-in) in assigned projects.
• Works with managers and stakeholders to ensure change initiatives meet organizational standards and objectives.
  
  

Stakeholder engagement

• Strengthens collaboration between support teams, IT functions, and management, ensuring seamless communication to align objectives with client needs.
• Advises and influences management on all projects and action plans to be implemented. Acts as an advisor to various corporate stakeholders.
• Demonstrates leadership and political acumen to foster buy-in among all sectors of a project.
• Acts as an advisor and go-to reference for the sales force.
  
  

Cross-functional communication

• Handles communication with the branch network and the Telebanking Centre via existing channels and reviews short-term methods to integrate change management.
• Represents the sales force (branches and Telebanking Centre) at cross-sector working groups.
  
  

Qualifications

• Between 5 and 7 years of experience in strategic/corporate project management in a banking environment with a focus on improving the Client Experience.
• Experience in personal services and in banking transactions, an asset.
• Ability to work with cross-functional teams and influence stakeholders at different levels (sales force, leadership, etc.).
• Demonstrated communication, project management and leadership skills in a bilingual (French and English) environment.
• Strong analytical skills and an ability to manage priorities and work on multiple projects at the same time (multitasking).
• Strong persuasion/leadership skills.
• Organizational skills and a self-driven approach to learning.
• Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.
  
  

What Laurentian Bank Has To Offer You

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:

• The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
• Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
• Work model: We prioritize a hybrid work model based on business needs.
• Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees.
• Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
• Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.
  
  

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

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