Bilingual Customer Service Representative - Remote

Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

The opportunity before you

We are looking for Customer Service Representatives who are critical thinkers, who want to help our members on a daily basis, who have the ability to work in a fast-paced environment, and who are enthusiastic about acting as our company's first point of contact. Our award-winning company culture, caring managers, training and unparalleled support are all ways to ensure your success.

Here's what we offer:

• No weekends or overnights - your shift will end at 8pm!
• We offer a variety of work options: Remote, Onsite or a combination of Hybrid - let us know what works for you! • A stable schedule, established according to shifts from Monday to Friday from 8 a.m. to 8p.m.;
• A comprehensive health and dental plan, fully paid by the employer, in effect one month after your first day on the job;
• A comprehensive virtual training program that prepares you for work and call taking;
• Opportunities for career advancement and development;
• Work-life balance, wellness benefits, health resources and discounts for select fitness centres;
• A great work environment, exceptional colleagues and supportive leaders to help you succeed!

Our team's star employees:

• Answer questions about health benefits and plan eligibility, payment inquiries and other general questions;
• Quickly assess and resolve problematic situations and provide effective strategies for resolution on first call; • Are dedicated to customer service excellence and demonstrate a high level of commitment in all areas.
Skills needed to succeed:

• Previous call centre experience is not required, however, candidates who have demonstrated excellent skills in serving clients over the telephone, have the ability to multi-task while providing excellent customer service, and demonstrate an eye for detail are highly successful in this position;
• Loving helping people is a non-negotiable requirement; • Be fluently bilingual (English-French); In order to meet the needs of the English-speaking clientele, this position requires bilingualism
• Be a good communicator both on the phone and by email. Speaks in a clear, concise and friendly manner;
• Have the desire to go to the end of things and enjoy new challenges;
• Relevant training, education or work experience in the areas of customer service or health;
• Excellent technical skills, ability to manage multiple tasks at once and switch between software without difficulty, while simultaneously continuing to assist the caller;
• Be able to answer both difficult and easy calls;
• Be an expert in problem solving, understand the needs of members and quickly learn how to achieve the best results in all settings;

A little information about Medavie Blue Cross:

For more than 75 years, Medavie Blue Cross has been a recognized health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we are proud to give back to the communities in which we operate and to build on a collaborative culture to help our employees thrive. Medavie Blue Cross was recognized as having one of Canada's most admired corporate cultures and was named a Caring Company, a title given to national leaders in community investment and social responsibility.
Our team of 2,100 professionals is spread across six provinces. We excel through our shared values: compassion, responsibility, adaptability, innovation and community. We value the health and well-being of our employees and their families, as well as personal and professional development, which is why we offer a wide range of programs and resources at all levels of the company.

Together with Medavie Health Services, Medavie Blue Cross is part of Medavie, a national healthcare company with more than 6,400 employees. Together, our mission is to improve the well-being of Canadians.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .