Assistant, Claims- Contract until June 2025

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

We are looking for a Claims Assistant to join our Accident Benefits team!

What can you expect in this role?

• Processing invoices payments accurately and on time.
• Completing file copies
• Processing file transfers
• Special Project assignments
• Ensure labelling of invoice is accurate (document type, subtype, title, along with other data)
• Perform quality checks to ensure data integrity and compliance
• Ensure collaterals (EHB) are deducted when appropriate.
• Make a note of payments on claims when necessary
• Provide superior customer service by building and maintaining excellent relationships with our internal and external customers
• Adhere to all internal Claims Best Practices.
• Notify claims representative if reserves are depleted
• Maintain workload within established guidelines and service standards and achieving the daily KPI target for invoices processed
• Contact medical facilities to obtain claim details
• Participate in bi-weekly huddles
• Monitor common mailboxes and respond to e-mails
• Other general duties as assigned
  
  
  

What do you bring to the role?

• Minimum 2 years of office experience
• Some exposure to support functions in a claims area is an asset
• Strong keyboarding skills and adept at navigating through numerous screens quickly and efficiently
• Excellent computer skills and proficient in MS Word and Excel
• Professional, friendly, and courteous in all interactions, whether with customers or co-workers
• Able to perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• Strong written and verbal communication skills
• Strong written and verbal communication skills
  
  
  

Salary range is $33,200 - $57,400

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it:

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services
  
  
  

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).