Warranty Manager

Brandt has a position available for a Warranty Manager in our Customer Support Centre. The Warranty Manager will manage and maintain the Brandt Warranty department. The successful candidate will have a strong understanding of warranty policies and procedures, knowledge of the equipment Brandt vends, the ability to effectively lead a team and a high level of customer focus.

Duties & Responsibilities

• Manage the warranty policy and procedure documentations
• Develop/deploy the warranty recovery policy, process and procedures to maximize cost recovery from suppliers/vendors.
• Manage the day to day activities of the Warranty Administrators.
• Maintain relationships with vendors/suppliers
• Manage and approve all warranty G&D policies and credits
• Process Warranty and Brandt Travel work orders
• Conduct warranty training for internal employees
• Conduct branch audits
• Manage accounts receivables
• Assist with processing claims when needed
• Develop metrics, maintain warranty and program reports