Remote Call Center Customer Agent
Advanced Tower Structural Solutions (ATSS)
Date: 2 days ago
City: Calgary, AB
Contract type: Full time
Remote
Job Overview
We are looking for a dynamic and tech-savvy Remote Call Center Agent to join our dedicated team. In this pivotal role, you will be the primary liaison for our customers, delivering outstanding service, efficiently resolving issues, and actively promoting our products and services.
Key Responsibilities
We are committed to fostering professional development and offering opportunities for career advancement within our organization. Our engaging environment supports continuous learning and skill enhancement.
Company Culture And Values
Our organization embraces a culture of collaboration, innovation, and a steadfast commitment to customer satisfaction. We prioritize creating an inclusive work environment where every team member is valued and encouraged to contribute their unique perspectives.
Networking And Professional Opportunities
Joining our team will provide you with numerous networking opportunities, allowing you to connect with industry professionals and participate in skill development programs that will enhance your career trajectory.
Employment Type: Full-Time
We are looking for a dynamic and tech-savvy Remote Call Center Agent to join our dedicated team. In this pivotal role, you will be the primary liaison for our customers, delivering outstanding service, efficiently resolving issues, and actively promoting our products and services.
Key Responsibilities
- Act as the principal point of contact for customer inquiries
- Deliver exceptional customer service and support
- Effectively resolve customer issues in a timely manner
- Promote and articulate the benefits of our products and services
- Accurately document customer interactions and feedback
- Strong communication and interpersonal skills
- Excellent problem-solving capabilities
- Proficient in utilizing customer service software and tools
- Ability to work autonomously as well as collaboratively within a team
- Tech-savvy with a strong desire to learn new technologies
- Previous experience in a call center or customer service capacity
- Strong customer-centric orientation
- Ability to prioritize tasks and manage time efficiently
- High school diploma or equivalent; preference for some college education
- 1-2 years of relevant experience in customer service or call center environments
We are committed to fostering professional development and offering opportunities for career advancement within our organization. Our engaging environment supports continuous learning and skill enhancement.
Company Culture And Values
Our organization embraces a culture of collaboration, innovation, and a steadfast commitment to customer satisfaction. We prioritize creating an inclusive work environment where every team member is valued and encouraged to contribute their unique perspectives.
Networking And Professional Opportunities
Joining our team will provide you with numerous networking opportunities, allowing you to connect with industry professionals and participate in skill development programs that will enhance your career trajectory.
Employment Type: Full-Time
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