Senior Business Analyst

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Senior Business Analyst, you will be responsible for developing and maintaining the process management and quality assurance standards, frameworks, and best practices for Assessment & Tax (A&T). You will significantly contribute to the ongoing and proposed capital projects for A&T, in performing gathering detailed requirements, process documentation, internal and external partner management, as well as quality assurance functions. Primary duties include:

• Develop and implement process management framework, including best practices, tools and resources, and onboarding materials for future Business Analysts.
• Develop and implement business analysis and quality assurance frameworks, including best practices tools and resources, and onboarding materials for future Business Analysts.
• Consult with internal and external partners to determine customer expectations, business needs, and functional requirements.
• Coordinate with project teammates and management to ensure alignment of projects and timelines.
• Create technical documentation including user guides, process guides, operations manuals, business analysis work products, data dictionary, testing plans, training documentation.
• Actively support projects throughout all stages, including development, quality assurance, user acceptance testing and production implementation.
• Collaborate with Technical Support, Training team, and other departments on the rollout of product updates to clients.
• Work with leadership to define acceptance criteria, identify risks, and plan testing coverage for upcoming features and releases.
• Lead Systems Integration Testing (SIT), and User Acceptance Testing (UAT) and other testing phases as required.

Qualifications

• A degree in Business, Social Science, or related field plus at least 5 years of experience in business analysis and/or quality assurance.
• Intermediate proficiency in Microsoft Office (Excel, PowerPoint, and Word).
• Experience with project management, business analysis, quality assurance, and business process management.
• Knowledge of Six Sigma, CBAP, Agile would be an asset.
• Proficiency in Business Process Model and Notation (BPMN) or Unified Modeling Language (UML) will be a strong asset.
• Success in this role requires leadership and negotiation skills.
• Strong business analysis, facilitation, presentation, consensus building and excellent oral and written communication skills.

Pre-employment Requirements

• Successful applicants must provide proof of qualifications.