Digital Marketing Account Manager

Hey, we got your attention!

Thanks for checking us out! We’re hiring and looking for our next top Digital Marketing Account Manager who is ready to manage a diverse portfolio of clients across North America.

A little about Konstruct…

• We are a B2B-focused digital marketing agency headquartered in Calgary, Alberta, but we have clients all over North America.
• We specialize in search, paid, and content marketing. And we're damn good at all 3!
• We have a hybrid work model with three in-office days that fuel our collective pursuit of success. Champions aren't made in isolation, and we're serious about winning together.
• Unlike many other agencies, we’re serious about having a healthy work-life balance.
• We believe we can’t grow as a company unless we help you grow as a marketer, and we are obsessive about both.
• We take our culture seriously, nothing is more important to us than creating an environment where people can learn, grow, and have fun doing great work together. Thursday team lunches, anyone?
• We’re looking for curious self-starters who don't settle for "good enough." We sweat the details...every time!

A little about the role…

This role is more than just managing client accounts. It involves caring deeply about our clients and their businesses, knowing their needs inside and out, advising on the best path forward, managing expectations and always being ready to provide solutions before issues arise.

Your key accountabilities will include building and maintaining strong long term relationships with clients, unlocking growth potential, and ensuring we deliver top-quality results.

This position is based in Calgary and interested candidates must be comfortable with working in office 5 days per week during the probationary phase. Following a 3 month probation period, a hybrid schedule of 3 days in office, 2 remote is possible.

Responsibilities include:

• Serve as the key liaison for clients, delivering consistent account updates and orchestrating meetings with finesse. Your role is vital in maintaining Konstruct's communication excellence and upholding our high standards of value.
• Build, maintain and nurture client relationships all while overseeing a diverse portfolio of accounts, and providing strategic consultation on digital marketing, business results, and the competitive landscape.
• Be the client's chief advocate within Konstruct, maintaining a deep understanding of the client's business, including their business challenges, goals, and industry. Combine this with Konstruct’s methodologies, insights, and best practices to provide the best results to clients.
• Resolve conflicts and challenges faced by clients and the internal team in an effective and prompt manner. Solve problems and help identify solutions, as needed.
• Build and execute customized annual/quarterly marketing strategies and plans for clients, aimed at achieving their specific goals. Effectively lead account teams and specialists to execute; delivering high-value and quality work.
• Anticipate future needs, proactively identify growth opportunities, and provide strategic guidance to foster strong client relationships and drive business success. Stay ahead of industry trends, foresee potential challenges, and help clients seize untapped opportunities in the ever-evolving digital marketing landscape.
• Collaborate internally and externally to deliver comprehensive services and drive growth, including identifying upsell opportunities and monitoring sales and account metrics for improvement and growth.
• Overall account fiscal responsibility for managing account efficiency, project estimating, budgeting, and forecasting, while ensuring initiatives are delivered on time and on budget.
• Assist in new business initiatives and marketing activities.

A little about you…

Your Expertise:

• You have a demonstrated track record of developing client relationships and unlocking growth opportunities.
• You have at least 5 years of marketing experience with at least 2 years in an account management capacity. Previous experience with a marketing agency is definitely a bonus!
• You have a well-rounded background in digital marketing with experience in search marketing, SEO, Paid Ads, social media, content and email marketing.
• You know your way around HubSpot. 
• You have strong client-facing interpersonal and presentation skills and are a master of active listening and problem solving. You can effectively engage with stakeholders from all levels of an organization.
• You have strong analytical skills with a focus on data-driven storytelling and decision-making.
• You love being the captain of the ship and can wrangle the crew to row in the right direction. You have an innate ability to bring internal and external stakeholders together to work towards a common goal, using a task management tool like Asana.
• You are assertive and are comfortable discussing both highlights and challenges that may present themselves over the course of a campaign.
• You can thrive in a fast-paced environment, providing solutions, answering the tough questions and making confident decisions.
• You've cracked the code on how to write great emails that represent you as a human and a professional.

Your Qualities:

• Details matter, you sweat the small stuff
• Relentlessly curious, you’re a lifelong learner
• Strong communicator, you love to talk marketing
• Marketer at heart, new trends, tactics, and tools keep you up at night
• Competitive, good enough is rarely good enough
• Empathetic, a client’s wins and losses are your wins and losses

Job Perks:

• Competitive compensation and performance bonuses
• Office games (prepare to get your foos on!)
• Full kitchen stocked full of snacks
• Vacation and paid time off
• Extended health care
• Work-from-home opportunities
• Free parking
• Be part of a fast-growing team that is in it to win it!

You read all the way to the bottom, we love you already!

Show us your playbook! Share a standout client win in your cover letter that exemplifies your strategic prowess and ability to turn challenges into triumphs. We're not just looking for qualifications; we want to see your victories in action. Your success story could be the game-changer we're seeking to join our winning team.

• Check us out on Instagram, Facebook, LinkedIn, or read one of our digital marketing deep dives on Our Blog!