Commercial Account Administrator

POSITION OVERVIEW

Avant Insurance Brokers Ltd. is seeking a Commercial Account Administrator to ensure the efficient management of client accounts and provide essential administrative support to our commercial team, including Marketers. This role is critical in producing timely and accurate documentation that aligns with the regulatory requirements of the insurance industry. Additional responsibilities will include handling a variety of administrative tasks as needed and providing coverage for reception when required. This position is an excellent opportunity for individuals early in their Commercial Insurance careers who are eager to gain insights from a knowledgeable team.

For this role:

• You excel in detailed account management, ensuring thorough handling of all tasks. Your proactive follow-up is key to meeting service commitments and client satisfaction.
• You are approachable and empathetic, effectively addressing the needs of clients and colleagues.
• You thrive in collaborative environments, prioritizing team and company goals to improve service delivery and client relationships.

THE ROLE

• Most importantly, you will lead by example, live our values, and drive business relationships for the company by providing exceptional customer service.
• Creating and updating the following in a timely and accurate manner: Submissions, Proposals, Binders, Record Books, Schedules, Renewal Certificates, Epic Entry for New Business/Prospects including schedule creation and custom form entry, Policy Document checking including new business and renewals.
• Reception coverage tasks may include but are not limited to answering phones, greeting external clients, distributing mail, processing of licensing and vehicle insurance with MPI.
• Updating claims information in Epic with opening and closing notices
• Other duties as required

WHAT YOU BRING

• 2 years experience in an administrative role or 1 year experience in a commercial role
• Level 1 Insurance license. IWS certification is considered an asset.
• High School diploma and/or college certificate
• Effective verbal and written communication skills
• High level of accuracy and attention to detail required
• Ability to take direction, work independently and within a team
• Positive & self-motivated
• Ability to multi-task in a fast-paced environment
• High level of proficiency with Microsoft Office including Word, Excel, PowerPoint and Outlook
• Excellent organization, planning and prioritizing skills
• Ability to meet deadlines with and communicate the status of assignments
• Strong customer focus with a high degree of resourcefulness, flexibility and adaptability with shifting priorities

Avant Insurance Brokers Ltd. is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.