Remote Customer Service Agent
Advanced Tower Structural Solutions (ATSS)
Date: 3 hours ago
City: Edmonton, AB
Contract type: Full time
Remote
Job Overview
We are in search of a highly proficient, customer-oriented, and technologically adept Remote Call Center Agent to become a vital member of our esteemed team. In this role, you will be the primary liaison for our customers, delivering outstanding service, efficiently addressing inquiries, and advocating for our products and services.
Key Responsibilities
We are dedicated to the ongoing professional development of our team members. As a Remote Call Center Agent, you will have access to training programs and avenues for advancement within the organization, facilitating your career progression in a nurturing environment.
Company Culture And Values
Our organization champions a collaborative and inclusive workplace where innovation and teamwork are paramount. We prioritize customer satisfaction and empower our agents to excel in delivering the best service possible.
Compensation And Benefits
Employment Type: Full-Time
We are in search of a highly proficient, customer-oriented, and technologically adept Remote Call Center Agent to become a vital member of our esteemed team. In this role, you will be the primary liaison for our customers, delivering outstanding service, efficiently addressing inquiries, and advocating for our products and services.
Key Responsibilities
- Act as the main point of contact for customers, ensuring exceptional service delivery.
- Skillfully resolve customer issues in a timely manner.
- Effectively promote our range of products and services.
- Maintain precise records of customer interactions to enhance service quality.
- Collaborate with team members to continually improve the customer experience.
- Exceptional verbal and written communication abilities.
- Strong problem-solving skills and a proactive approach.
- Customer service excellence with a focus on satisfaction.
- Proficient in utilizing various software and tools.
- Capacity to work both independently and collaboratively within a team environment.
- Demonstrable experience in a customer service capacity.
- Strong interpersonal skills to foster positive customer interactions.
- Ability to manage multiple priorities effectively.
- Familiarity with call center operations is advantageous.
We are dedicated to the ongoing professional development of our team members. As a Remote Call Center Agent, you will have access to training programs and avenues for advancement within the organization, facilitating your career progression in a nurturing environment.
Company Culture And Values
Our organization champions a collaborative and inclusive workplace where innovation and teamwork are paramount. We prioritize customer satisfaction and empower our agents to excel in delivering the best service possible.
Compensation And Benefits
- Competitive salary commensurate with experience.
- Health and wellness benefits to support your well-being.
- Paid time off and holiday pay for work-life balance.
Employment Type: Full-Time
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