Business Analyst

On behalf of our client, Procom is seeking a BA for a 12 month contract in Edmonton AB - hybrid - 3 days per week onsite.


Business Analyst Job Details

This program will replace COMPANY-CIS, the legacy tariff billing system with Oracle Customer Cloud Service (CCS), the Software as a Service (SaaS) offering of Oracle Utilities Customer Care & Billing (CC&B) and Meter Data Management (MDM) products.


Business Analyst Responsibilities

• Participate in design sessions with the systems integrator and the COMPANY team to validate business processes
• Validate business processes and decisions deemed common between the Distribution Utilities (Gas and Electric), escalating as required to the Program Manager.
• Analyze data cleansing reports and work with the Program Business Leads to prioritize and facilitate data cleanup activities with the responsible work groups
• Validate test scenarios and provide input into test management plans and test scenarios
• Assist with activities related to Requirements Traceability Matrix, as required
• Assist the Change Management Lead with various activities related to Program start-up (e.g., project planning, KPI/metric development, dashboard planning, etc.)
• Work with change management workstream to identify, quantify, and report on the impact of business process changes on roles and responsibilities of end business users
• Assist the training workstream by contributing insights from business process design into training plans and materials
  
  
  

Business Analyst Mandatory Skills

• Minimum of 7+ years in a business analyst capacity with demonstrable progression of responsibilities
• Business Analyst certification required with preference given to IIBA designations
• Bachelor’s degree in business, finance or business analytics
• Strong consultation, collaboration, and facilitation skills to assess business requirements
• Ability to effectively represent the customer’s perspective in business requirements workshops
• Broad knowledge of Customer Care and Billing processes from an end-to-end perspective and broad understanding of utility business processes and systems an asset
• Superior analytical and problem-solving skills, including the ability to determine root causes and identify alternative solutions to business problems, and facilitate continuous improvement
• Excellent process modeling skills using process modeling software like iGraphx, Visio and others
• Superior writing and presentation skills with proven experience producing concise and accurate reports and presentations
• Outstanding attention to detail and strong organizational skills, prioritization, time management, and project planning
• Skilled at working and thriving in a dynamic project environment where workloads and priorities can change and meeting deliverable deadlines are critical to project success
• Proven effectiveness working both independently and as an integral part of a team with a track record of building strong working relationships
• Strong to expert skills in Word, Excel, and PowerPoint and skilled at using Microsoft Teams and SharePoint
• Intermediate to strong skills using Jira
• Experience with Power BI and dashboard development an asset
  
  
  

Business Analyst Assignment Length

12 months


Business Analyst Location

Edmonton AB - hybrid - onsite 3 days per week.