Registration Clerk- 12 month Contract

Company: CLIC

Department: Group Benefits

Employment Type: Temporary Full-Time (12 months)

Work Model: Hybrid

Language: This role operates in English.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs.

The Registration Clerk is responsible for indexing all mail that has been scanned in by the Scan Operators and registering all Early Intervention, Weekly Indemnity and Long Term disability claims on multiple systems. As well, this position reviews letters prepared by Disability Case Managers, and ensures these and cheques are mailed out accurately according to special mailing instructions of policyholders.

How You Will Create Impact

• Verify Eligibility by collecting billing information from the employer and premium admin, contacting employer, employee, Third party Administrators and other group departments for additional information as necessary
• Determine the dat of loss, disability cause and other qualifying data, contacting employers or Third party administrators, physicians or other treatment providers, and employees to ensure that accurate data is collected in regards to the absence from work and other details regarding claim.
• Verify salary information and calculate monthly salary according to the terms of the policy, ensuring any varied salary data is gathered and considered accordingly.
• Print all letters the same day as dropped into the OnBase letter queue by the case manager
• Perform a high level proof of the letter for format, spelling and address errors.
• For new claims that have been approved, ensure that letters and cheques are matched and are sent as per the special agreed upon mailing procedures.
  
  
  

How You Will Succeed

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support your peers.
  
  
  

To Join Our Team

• You have 1-2 years of office environment experience.
• You have a good understanding of medical terminology.
• You are proficient in Microsoft Office.
• You have a basic understanding of scanning operations.
  
  
  

What You Need To Know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
  
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.