Desktop Administrator / Information Technology

Position Type:
Permanent
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Closing date:
2024-12-08
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Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

We are proud to invest in communities to help address some of Canada's most pressing physical and mental health care challenges.

As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

The primary function of the Desktop Administrator is to administer a variety of technical projects related to the setup, maintenance, and support of Medavie assets.

Duties for this position include but are not limited to the support of all IT assets. This position also includes the troubleshooting and installation of different external and in-house built software and different versions of MS Windows and Mac OS Operating systems.

Key Responsibilities:

• Provide escalated second level technical support.
• Install and troubleshoot software and hardware in a Windows and Mac OS environment.
• Provision (image, test) desktops, laptops, monitors, printers, and other related hardware.
• Troubleshoot network connectivity, for both local and remote employees.
• Provision and support mobile devices (iPhone, iPad), and video conferencing equipment.
• Provide technical support and training to video conference users.
• Provide extended support to executive team.
• Manage the lifecycle of computers, laptops, and other devices.
• Train other staff and stakeholders on technical solutions as needed.
• Support key projects across the organization, completing tasks as assigned.
• Frequently lift and carry computer equipment averaging 20-50 pounds.

Required Qualifications:

Education: Applicants must possess a post-secondary education in a computer technology related program, or equivalent experience.

Work Experience:

One to three years' experience in a customer service environment in a technical support role; experience providing technical support would be an asset.

Other Qualifications:

• The ability to work independently; strong written and spoken communication skills and troubleshooting/problem-solving ability.
• Valid Drivers License Technical Skills: Familiarity with Active Directory, Powershell, Windows policies and administration, and Cherwell (or an equivalent IT Service Management system) would be an asset.

Language Skills:

Professional level written and spoken bilingualism in English & French is an asset. English is required.

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We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.