Special Patient Program Administrator

Position Type:
Permanent
*

Closing date:

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.

Reporting to the Clinical Services Manager, the Special Patient Program Administrator plays a key role in the EHS Special Patient Program. This role is the first point of contact for healthcare providers, patients and families looking for information on, or part of the Special Patient Program. As such, the role deals with sensitive patient information, including healthcare details, for patients from birth to end-of-life in various stages of illness.

Responsibilities

This position entails, but is not limited to the following:

• Special Patient enrollment form entry
• Creation and dissemination of mailouts
• Keeping shared drive files up to date
• Email, phone and fax correspondence with healthcare providers, patients and families involved in the Special Patient Program

Qualifications

• High school diploma or GED
• Experience working in an office setting; computer applications experience required
• Proficient with Microsoft Office products including Outlook, Word and Excel required
• Medical terminology course an asset
• Experience working in a healthcare setting and with sensitive information an asset
• Excellent customer service and communication skills
• Strong interpersonal skills to build good working relationships with internal and external partners
• A positive attitude, excellent time management, task planning, attention to detail, and prioritization skills
• Ability to handle confidential and sensitive issues with tact and discretion
• Demonstrated ability to work independently and with others to achieve program goals

The employee will spend various periods of sitting, standing, walking, crouching, lifting, and / or carrying light objects. The employee is required to maintain one position for possible long periods of time, such as sitting at meetings, or at a desk setting. The employee will be reading data or inputting data, report writing, operating a word processor, computer, calculator, and talking on the telephone. The employee will use and have exposure to general office equipment such as fax, photocopier, printer, and personal computer. The employee will have exposure to low to moderate noise levels.

Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.