Senior Service Specialist

Base + Comm

As a Senior Service Specialist, you will be responsible for managing assigned cases, which are generally complex in scope from a plan administration perspective. This position will also be responsible for project managing the installation of plans for new clients including preparation of master applications, administration guides, training clients on administrative procedures, our internal systems, and making presentations to new clients. Daily personal, telephone and written contact with clients and advisors is an integral part of this position.

What you will do:

• Responsible for implementing, managing and maintaining Group Life and Health benefits plans for assigned policyholders including preparing new case applications and amendment applications;
• Participating in employee presentations and in preparation of employee announcement bulletins;
• Reviewing contracts and employee booklets, including providing interpretation of contract wording to clients;
• Meeting with clients on a regular basis including to review administrative and claims procedures;
• Train clients on the GroupNet online claims platform;
• Deal directly with head office and claims offices on issues/problems with respect to assigned clients;
• Responsible for meeting the non-financial expectations of specific clients including administration inquiries and problem-solving;
• Obtain underwriting approval for routine plan changes and review with account manager; managing premium billing problems/issues including employee terminations, new employee additions, wage/salary changes, etc.
  
  

What you will bring:

• Highly adaptable, driven to be your best, and proven initiative.
• Excellent written and oral communication in English (French writing and speaking skills are considered an asset);
• Completion of post-secondary education including college certificate, diploma or degree or equivalent education and experience;
• Three-four years’ experience in Group Insurance;
• Experience with Group Life and health products;
• Experience working with group systems and departments;
• Strong customer service orientation;
• Ability to work independently and set priorities;
• Ability to solve problems and research information to determine appropriate decisions;
• Project management skills;
• Preference will be given to applicants with professional designations (or part thereof) CEBS;
• A car and driver’s license is required.
  
  

The base salary for this position is between $49,100 - $ 81,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [email protected].

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.