Customer Service Representative

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you're the person we are looking for!

PAL Airlines is currently seeking a Part-Time Customer Service Representative to join our growing team of committed professionals in Moncton, NB.

Duties and Responsibilities:

• Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
• Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
• Provide outstanding customer service to our customers.
• Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
• Work closely with all departments of PAL Airlines to ensure our customers' experience is an enjoyable one from origin to destination.
• Other duties as assigned.

Qualifications:

• The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
• The ability to fluently speak both English and French would be considered an asset.
• Must possess exceptional customer service skills.
• Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
• Must be able to work independently and in a team environment.
• Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances

What We Offer:

• Great work/life balance.
• Personal travel privileges with PAL and interline agreements with multiple airlines.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Defined Contribution Pension Plan.
• Employee Stock Purchase Plan.
• Employee Tuition Assistance Program.
• Employee and Family Assistance Programs.
• Opportunities for growth and development within PAL.

CLOSING DATE: Applications will be accepted until December 17, 2024.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank You!

#PALAirlines

• Completion of secondary schooling in a related field Is preferred
• Collage diploma in a related field is preferred
• 1+ years of customer service experience is required
• 1+ years in a sales role is required
• Experience in Travel and Tourism is preferred

• Quote fares and book flights for customers;
• Provide customers with necessary information connected with flights;
• Communicate with customers to determine individual needs;
• Must make use of excellent communication and sales skills;
• Respond to cargo inquires providing freight quotes, fares, reservations, revenue reporting, sales reporting, lost and damage bag reporting, and answering phones;
• When necessary, identify and implement solutions to meet evolving industry and customer needs;
• Other assigned duties as required.

PAL Airlines is an Equal Opportunity Employer. Only those candidates selected for an interview will be contacted.