Client Support Analyst

Change the future with us.

Build a brighter future while learning and growing with Brightly Software, a Siemens company, at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

What will you do?

Environmental, Social, and Governance (ESG) issues have become increasingly important for all stakeholders. The Energy & ESG Managed Services Team is responsible for client data integrity, advanced utility data management, validation, and reporting.

We seek a smart, passionate, and personable individual to join our Energy & ESG Managed Services

Team as a Client Support Analyst. The role has a strong focus on client engagement, anomaly detection and data completeness necessary for portfolio-level reporting. You will deliver comprehensive and prompt support to clients to ensure they are successfully leveraging the software to best suit their needs. You should be a people-person who enjoys helping others and has a general desire to learn and grow.

Key responsibilities include:

• Work with our clients and utility providers to maintain accurate billing and consumption data.
• Use data processing tools to maintain completeness and integrity of incoming data.
• Perform data verification checks. Identify, document, and communicate anomalies to our clients.
• Monitor and maintain utility consumption models that directly impact forecast/budget activities.
• Serve as an escalation point for complex product and data related inquiries.
• Become a subject matter expert in the relevant product and vertical domains.
• Support with annual reporting needs and client deliverables e.g. Government benchmarking submissions.
• Liaise with client sustainability and property teams to successfully leverage our products to meet their operational goals and objectives.
• Collaborate with other Brightly teams to ensure clients receive outstanding service.
  
  

Location: This position is a hybrid in-office role that can be based out of Toronto ON or Calgary AB office.

What will you need to succeed?

• An undergraduate university degree or equivalent in environmental studies/sciences or other relevant disciplines. We are open to candidates from various backgrounds provided you are good with numbers and are keenly interested in client support and data management.
• 1+ year experience in client support.
• You are well organized, able to prioritize and can adapt well to shifting priorities and schedules.
• Outstanding interpersonal and communication skills.
• Excellent client service and relationship-building skills. A general desire to ensure our client’s success in leveraging our products and services.
• A problem-solving and trouble-shooting mentality.
• Demonstrated commitment to teamwork.
• It is essential you have a keen eye for detail. A steep learning curve is anticipated.
• Experience with MS Office suite and products such as: MS Excel, MS Word and MS PowerPoint.
• Asset: Experience with SQL.
  
  

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.
  
  

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2024, Canada’s Top Employers for Young People 2024 and Greater Toronto's Top Employers 2022.

About Us.

We share our ideas and champion the people behind them.

Siemens Canada is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose, adding real value for customers since 1912. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power. As of September 30, 2023, the company has approximately 4,200 employees from coast-to-coast and 33 office and production facilities across Canada. Siemens Canada has a revenue of ~ CAD $2Billion.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

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Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

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