Bilingual Fraud Manager, Corporate Personal Lines

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We're looking for a Bilingual Fraud Manager in Corporate Personal Lines to join our growing team. This position can be located in our Ajax, Toronto, Mississauga, Ottawa, Montreal, Laval or St-Hyacinthe office.

Job Profile Summary:

In this role you will ensure the integrity of IFCs insurance underwriting processes by leading the National Corporate Personal Lines (PL) Fraud Team to proactively identify, investigate, and mitigate instances of internal and external fraud, using a structured national approach. In collaboration with other business units, we will design and implement the policies, procedures, and framework necessary to identify, assess, prevent, detect, and respond to fraudulent activities within personal lines underwriting at IFC and the insurance industry.

What you'll do here:

• Develop, recommend, and implement leadership strategies, organizational structure, and processes/technology improvement initiatives relating to fraud.

• Support the team in prioritizing fraud activities/initiatives and monitor/report results to various stakeholders.

• Collaborate, develop and manage effective working relationships with claims, underwriting, operations, legal and compliance across the country and across distribution channels.

• Ensure adherence & compliance to corporate underwriting standards and procedures.

• Participate in the preparation of the budget and other management responsibilities as assigned.

• Manage financial, material, and human resources to enable the achievement of business strategies and meet customer service standards for the branch and the region.

• Recruit and develop employees, set and monitor objectives, and evaluate performance.

• Develop methods to inspire and build a highly effective and engaged team capable of meeting the current and future needs through effective leadership.

• Continuously keep staff informed on initiatives/results and share responsibility for the overall performance, productivity, and engagement of team members.

• Lead by example and live our values every day.

• Care for people by being supportive, providing candid feedback and recognizing performance.

• Be open and honest by acknowledging challenging situations, inviting different perspectives and being authentic

• Take accountability by concentrating on what is important and seeking solutions while focusing on results. Drive change by challenging the status quo, exhibiting a 'can do' attitude, and energizing others.

What you bring to the table:

• Bilingualism (English and French) is required for this position.

• Need to interact on a regular basis with colleagues across the country.

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

• College or University degree or any combination of equivalent education and experience.

• Minimum 5 to 8 years of relevant experience in leadership and managerial roles.

• Strong knowledge of personal lines products and systems.

• Leadership ability to influence and motivate people and facilitate change.

• Ability to set clear objectives and monitor the progress of multiple initiatives/deadlines.

• Ability to monitor competitive practices, industry trends, or other developments impacting business results/fraud trends and make recommendations regarding activities to combat and prevent fraudulent acts.

• Strong communication skills and ability to foster and maintain effective professional relationships at all levels of the organization.

• People and/or Project Management experience with strong skills in collaboration, coaching and mentoring.

• Proven success in team building and managing relationships with a remote team.

• Strong critical thinking and analytical skills with insight into different perspectives and approaches.

• Ability to master multiple priorities under time constraints with a sense of urgency.

• FCIP or CIP designated or actively working towards the designation.

• No Canadian work experience required however must be eligible to work in Canada.

This job posting will close on Friday December 13th, 2024 at 11:59 pm EST.

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.