Junior Desktop Support Analyst

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

This is a fulltime, permanent post of 37 hours per week, with a shift pattern of Monday to Friday.

Seeking an experienced Support Analyst to join this established Team with demonstrable customer engagement skills, relevant Technical skills and Digital experience within the specialist area.

An exciting opportunity has arisen to join the Proactive Support Team within eHealth, Operations, NHSGGC as we seek to recruit to this post of Junior Technical Analyst.

The primary objective of Proactive Support Team is to deliver a customer focused Digital support service to all Desktop and end user devices Board-wide.

Additional objectives include packaging and deployment of applications, continuous development and enhancing eHealth infrastructure to meet service and operational standards and requirements.

The post holder will provide 1st Line customer triage support for Incidents and Requests received via Service Desk application.

For more information, please contact: Stewart McGookin, Support Team Manager, 07855100174, [email protected]

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs. 

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have. 

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process. 

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log-in issues, please contact Jobtrain support hub in the first instance.