Afterhours Scheduling Coordinator - National Client Service Centre (Casual Hours up to Full-Time)

Do your life’s best work with us!

CBI Home Health is hiring tech-savvy enthusiastic Scheduling Coordinators! Working out of our Winnipeg office, the Scheduling Coordinator will manage appropriately, staff and client calls to ensure the delivery of safe, competent care. The Scheduling Coordinator is responsible to take the necessary actions for various types of calls, by following the appropriate standard operating procedures that are in place.

Shift Rotations

Rotation 1: Monday to Friday 4:30am-9:30am + Every Saturday and Sunday 6:30am-6:30pm

Rotation 2: Monday to Friday 5:30am-5:30pm + Every Saturday and Sunday

Rotation 3: Monday to Friday 5:30am-5:30pm + Every Saturday and Sunday 6:30am-6:30pm

Rotation 4: Monday to Friday 3:00pm-11:30pm + Every Saturday and Sunday 6:30am-6:30pm

Rotation 5: Monday to Friday 3:00pm-11:30pm + Every Saturday and Sunday 9:30am-9:30pm

Rotation 6: Monday to Friday 3:00pm-11:30pm + Every Saturday and Sunday 12:30pm-12:30am

Rotation 7: Monday to Friday 3:00pm-12:30am + Every Saturday and Sunday

Rotation 8: Monday to Friday 4:30pm-11:30pm + Every Saturday and Sunday 6:30am-6:30pm

Rotation 9: Monday to Friday 4:30pm-11:30pm + Every Saturday and Sunday 12:30pm-12:30am

We are currently seeking individuals who can work a minimum of 33-40hours per week. Please note, working on weekends and statutory holidays are a requirement. Must have 7 days of availability to be considered. You will be scheduled 8 hours MAX per day and have two weekdays off based on business needs.

This position will be hybrid, a combination of remote and in office work with a possibility to return to office Full-time.

• Please note, training will be in office, must have first 4 weeks of open availability i.e. 4:30am-9:30am and evenings 3:30pm-11:30pm**
• Orientation for this role is January 11 and 12 In Office 0900-1600.
• For the first 4 weeks you MUST be available: Monday, January 13: 3:30pm-7:30pm, Tuesday, January 14: 3:30pm-7:30pm or 0430-0930 and 1530-2130 to attend training sessions i.e.., January 13-17 and January 20-24. You wont require to attend all 5 days, however, you need to be available to attend all sessions as they are scheduled based on the training teams availability.
• This position does require you to have your own equipment i.e. Laptop - your laptop should have a minimum resolution of 1080p and have Windows 10 or 11. An external monitor is recommended. You will need to be close to your modem (7 feet) to connect a desk phone that will be provided to you.
  
  

Here’s a Look At Our Total Rewards

Competitive wages and benefits packages

Paid orientation and ongoing training

Career development and progression opportunities

Reward and recognition program

Responsibilities

• Ensure client and staff schedules in the scheduling database are up to date and accurate based on needs and changes required.
• Responds to Client needs within specific time frames outlined in specific contracts or by Branch standards.
• Assigns the Afterhours Coordinator within the appropriate geographical area in order to provide effective and time-efficient service for all client and staff inquiries.
• Transfers all appropriate Client/caregiver/employee inquiries and/or problems to the appropriate Afterhours Coordinator immediately, and as appropriate refer to the local office for necessary follow-up and action.
• Ensures all relevant information is received either in verbal or written format.
• Ensures all calls documented following corporate procedure.
• Inputs accurate data into the scheduling databases: Procura and Qcare.
• Records communication with Clients, employees, and any other relevant information in Procura/Qcare.
• Reports any Client/employee issue that may impact service delivery to the local office for necessary follow-up and action.
• Responds promptly to incident/complaint/compliment, documenting completely and accurately and relays information to appropriate personnel or local office.
• Complete incident reports as required into the database.
• Integrates quality criteria and standards into daily work practice and participates through suggestions, actions, etc. in continuous quality improvements in all aspects of operations.
  
  

Qualifications

• Minimum Grade 12 education.
• Experience with Microsoft Office Suite is required.
• Keyboarding accuracy and knowledge in Windows environment.
• Keyboarding speed of 45 wpm required.
• Solid experience in the customer service field.
• Scheduling experience preferably in the health care field is considered an asset.
• Clear Criminal Record Check issued within 1 year is required.
• Strong organizational skills required.
• Excellent oral and written communication skills.
• Ability to work in a fast paced environment and work effectively under pressure to meet deadlines
  
  

About Us

For millions of Canadians, CBI Home Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihomehealth.ca.

CBI Home Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

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