Technical Sales Representative

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

• Identifying and securing sales opportunities of all products or services offered to develop, grow the business and expand market share.
• Building, managing and enhancing relationships with customers in the defined territory.
• Use CRM tool to manage customer relationships which includes leads, opportunities, orders and account plans.
• Development and implementation of sales strategies to achieve sales forecast.
• Develop, nurture and maintain close working relationships with decision makers.
• Reviews customer applications proactively and makes specific recommendations for equipment reliability improvement under general direction of his manager and/or the Regional Engineer.
• Analyzes and evaluates specific customer applications. Then submits recommendations for improvement.
• Supervises, inspects and troubleshoots as required the application, installation, modification and commissioning of all entire product portfolio at customer sites.
• Provide technical training for clients on products and services offered.
• Observes, collects and evaluates customer install base. Then reports seal program’s results utilizing John Crane’s current reliability management software, e.g., INTERFACEÓ under general direction of their sales manager and/or Regional Engineer.
• Analyzes the equipment survey for inventory optimization opportunities within current management guidelines.
• Investigates mechanical seal failures and makes recommendations for changes in product configuration, design and materials for improved performance by producing failure analysis reports.
• Communicates orally and in writing with customers, company personnel, and vendors providing counseling, quotes, recommendations, and technical assistance.
• Prepares technical reports, proposals and quotes for the application of product on customer equipment for first fit equipment installations or upgrades to existing equipment installations.
• Collects new equipment data sheets from customer’s project engineers and makes recommendations with guidance from their Manager and/or the Regional Engineer. 
• Develops close working relationships with internal support staff to help facilitate business objectives.
• Performs other duties and responsibilities as necessary to comply with customer requests, or as required by their Manager.

• Post- secondary education in Engineering (Mechanical preferably) or equivalent industry experience
• Professional selling skills training would be an advantage
• 5 years of related technical sales experience selling to various markets would be an advantage.
• Understand how to effectively use computers and mobile devices to enhance productivity
• Understands how to use CRM tool to manage customer relationships

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)