Client Service Manager

Position Overview

Responsible for maintaining and refining Paladin Security Group’s security programs for all assigned Paladin contracts throughout the Winnipeg region; developing and coordinating implementation strategies to support the program; and evaluating the capacity of Paladin staff to respond effectively to security and safety emergencies.

Essential Job Functions

Goals and Objectives

• Assists in the development of short- and long-range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group.

Financial Management

• Monitor profitability of client sites utilizing PowerBI and develop plans to ensure site wages increase regularly and in conjunction with cost of living and provincial minimum wage increases.

Security Programs Management

• Develops, implements, maintains and evaluates the security programs for Paladin’s contracts.
• Oversees and schedules the appropriate resources to ensure all of the company’s contractual obligations are met.

Client and Staff Relations

• Takes ownership of staff and client issues and supports the timely response to both groups.
• Develops and maintains excellent relationships with the clients in the portfolio.
• Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company’s contractual obligations.

Training and Compliance

• Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio.
• Monitor compliance regarding Labour Standard and Averaging Agreement to ensure employees are classified correctly.
• Work with scheduling to minimize overtime to target > 1%.

Reporting and Oversight

• Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date.
• Monitors daily and nightly reports and Incident Reports and takes appropriate action on the related reports.
• Ensures overall coordination of Paladin contract security plans meet client expectations and industry regulations.

Health and Safety

• Verify site staff have updated Paladin’s OH&S monthly at each site including Risk Assessments and New Employee Orientations.

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.