Technical Support Specialist Level I

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Job Description

Functioning as a key member of the Operations Team focused on customer technical support in service and repair, the technical advisor provides customer support for all current Olympus purchased equipment and/or repair related inquiries. Works closely with field service team to coordinate parts delivery to necessary repair events.

Job Duties

• Answer inbound customer calls/emails: make outbound calls as necessary.
• Investigate and resolve issues problems concerning all Olympus sold products they have been trained on and update incident tickets and enter information in department ERP to permit generation of accurate reports regarding frequency of incidents.
• Ensure all work orders are created upon notification of a field service-related activity and confirm accuracy of complaint reporting.
• Provide repair history reports for internal/external customers providing guidance on how to analyze and understand the information.
• Working to complete training all Olympus electronic products to manage customer inquiries to move to Technical Support Specialist II.
• Assist customers and sales staff by answering questions and providing resolutions or suggestions regarding specific repair updates Total commitment a positive customer experience.
• Provide feedback to direct manager on current challenges and overall ideas to improve customer experience with Technical Support and the repair process.
• Provide system support to field service technicians/management team.
• Perform all other essential duties as assigned.

Job Qualifications

Required:

• College diploma in Technical Electronic field or equivalent experience required.
• Minimum 1 years' experience in technical support required.

Preferred:

• Knowledge of JDE, Solomon, Microsoft Office, Power BI.
• Hepatitis B vaccination is recommended for employees who are at risk for exposure to blood or other bodily fluids on the job. Service responsibilities include the handling of products and equipment that may have potentially come into contact with blood or bodily fluids.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus
• Comprehensive medical benefits and pension plan
• Generous Paid Vacation and Sick Time
• Paid Parental Leave and Adoption Assistance

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset
• Offers onsite, hybrid and field work environments
• Paid volunteering and charitable donation/match programs
• Diversity Equity & Inclusion Initiatives including Employee Resource Groups
• Dedicated Training Resources and Learning & Development Programs
• Paid Educational Assistance

Are you ready to be a part of our team?

Learn more about our benefit and incentives. At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Applicants with Disabilities:

As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at [email protected]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).