Manager, Clinic Operations

Who is TELUS Health?
TELUS Health empowers every person to live their healthiest life. Guided by our vision, we leverage cutting-edge technology and focus on the uniqueness of each individual to create the future of health. Our team members across the country are united by their commitment to continuously innovate, making healthcare more accessible and delivering improved health experiences for everyone.

Our team and what we’ll accomplish together
At TELUS Health Care Centres, we're proud to offer prevention-focused healthcare plans for individuals and families. With access to family Physicians, Nurse Practitioners, Kinesiologists, Dietitians, and more, we cater to all aspects of health. As a senior member of the management team at TELUS Health Care Centre located in Edmonton, you will be responsible for business operations, all while providing exceptional customer service to our clients.

• Prevention-focused assessments and ongoing health programs for adults, young adults, and children
• Comprehensive programs designed to keep employees healthy and help companies save more in the long run
• Quality care from coast to coast with 16 care centres across Canada

What you’ll do

• Oversee, plan, lead, and manage day-to-day clinic operations
• Lead the clinic team, supporting up to 12 direct reports, providing coaching, development, mentorship, and ongoing support
• Manage performance, motivate team members to achieve objectives, and conduct performance appraisals
• Responsible for the hiring, onboarding and development of team members (both clinical and administrative)
• Support clinic budgeting and lead initiatives to meet revenue and expense targets
• Continuously evaluate and review operational processes and procedures to identify and recommend improvements
• Support the Regional director in the development and design of overall clinical care excellence, service, and market growth strategies
• Work closely with operations and clinic leaders from across the country to implement policies, processes, and procedures
• Maintain client services quality assurance (QA), ensuring the Care Centre standard of service is consistently delivered by monitoring reception, appointment booking, referral processes, correspondence, timely client communications, and client survey satisfaction
• Act as the main point of contact for Physicians/Nurse Practitioners within the clinics to negotiate contracts, address administrative issues, and handle escalations
• Support the sales team in client pursuits and ongoing account management
• Foster an enthusiastic and positive culture within the region while ensuring that all team members are treated respectfully and given the opportunity to succeed
• Protect health information and privacy, ensuring the team has updated information and training on TELUS and Care Centre policies
• Support the vision, mission, values, and strategic objectives of the company through open and transparent communications
• Monitor progress towards achieving the objectives and policies

What you bring

Education:

• Post secondary in a health related field (i.e., Business Administration, Healthcare Administration, Health Sciences) and/or clinical relevant experience, is an asset.

Experience:

• 5+ years of progressive management experience (relevant experience in healthcare, private clinics, hospitality, or other pertinent service industries preferred)
• Experience in creating strategic plans with a proven track record in meeting targets
• Outstanding negotiating skills in both internal and external settings

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.