Rental Clerk

Classification & Regular Hours

Hours per Week: 35

Salary Grade: Level L

Please note, this is a temporary full time contract opportunity with an expected end date of January 16, 2026.

Secondments are Welcome

Click here for more details on secondment opportunities.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Western Apartments provide on campus accommodations for upper year students in an apartment setting. While it adheres to Ontario Residential Tenancy Act regulations, the Western Apartments attempts to provide “value added” services to the student population.

Responsibilities

Reporting to the Associate Director, Off-Campus Housing & Western Apartments, the Rental Clerks are responsible for the day-to-day operations of Rental Offices located in Platt’s Lane Estates (PLE) and the University Apartments (UA). As the front line customer service staff, they are responsible for providing and coordinating services for current and prospective tenants. This includes: answering inquiries regarding applications/eligibility/rent, offering units, preparing leases, accepting rent payments, processing tenancy renewals, forwarding maintenance concerns to the Maintenance Assistant or Facilities Management. Using their knowledge of unit availability, application trends, the academic cycle, and special requests (e.g. transfers or ending leases early), Rental Clerks are expected to provide high quality service while maximizing occupancy/revenue.

The Rental Clerks will be many tenants’ first point of personal contact at Western and will frequently be asked by tenants how to access resources and services provided by both Western and the London community.

Qualifications

Education:

• 2 year Community College Diploma in a related field (e.g. Office Administration, Hospitality Management)

Experience:

• 2 years customer service experience (front line, in person contact with customers)
• Experience working with database/room reservation/assignment system (e.g. experience tracking applications, taking payments, applying to appropriate account and making deposits)

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills
• Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
• Strong customer service skill to handle inquires and resolve issues in a timely manner
• Positive, outgoing attitude with genuine customer service orientation
• A strong record of teamwork with the motivation and ability to work independently with little supervision
• Possesses a reputation of resourcefulness with a strong sense of accountability and initiative
• Ability to establish and build healthy working relationships with clients, peers, and external stakeholders
• Ability to work well under pressure and use good judgement in assessing difficult situations
• Ability to handle multiple conflicting priorities in a fast paced environment with conflicting deadlines
• Basic computer skills for Microsoft Office Excel and Word

Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.