Brokerage Representative III

Primary Job Posting Location:

Granby, Quebec Canada

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Job Description

Job Summary

This position is responsible of process the customs clearance (release) and/or confirm declarations for non-complex to complex shipments guided by the CCBS system and personal skills. This role requires the handling of delivery service and/or import permits requests if required and/or gathering and sending proper documentation to the government. This position assesses all fees for the importation of international packages and performs general brokerage tasks.

Job Type: Full-Time / Permanent

Workdays: Monday to Friday (must be able to work ALL 5 days of the week)

Shift Hours: 8.00 AM to 5.00 PM (must be able to work a minimum of 40 hrs. per week)

Durée du quart de travail: 8 hours per day (requires flexibility with Start time)

Work Location: 23 Bd de l'Aéroport Bromont, QC J2L 1A3

Hourly Wage: $to be defined

Key Responsibilities And Duties

• Assess duties, taxes, and brokerage fees of imported commodities.
• Ensures assessment of duties and taxes adhere to local Customs and Revenue Agency regulations.
• Contact customers on brokerage related matters.
• Entry the data from the open customer’s files, validate information, credit, and invoicing.
• Collect supplementary information or documentation from customers, drivers, custom and other offices, etc., when required.
• Identify customer profiles discrepancies.
• Answer standard questions and requests from customers, drivers, customs, and other offices.
• Work as team member with other partners: clients, employees, carriers, inbound agents.
• Identify business opportunities.
• Rapid and efficient support; dossiers in order, productivity in number of files prepared.
• Process on time and error free the information.
• Follow operational guidelines; cross-selling.
• Cooperate and assist with internal team members.
  
  

Requirements

• Bachelor's degree or International equivalent - Preferred
• Excellent verbal and written communication skills: French 90% / English 10%
• Level of French needed: proficiency
• 2 to 4 years of experience in customs operations - Required
• Customs Specialist (CCS) certification - Preferred
• Brokerage certification - Preferred
• Previous experience in a call center environment – Preferred
• In-depth knowledge of customs operations, laws and regulations, and other government departments
• In-depth knowledge of HS system, CUSMA (Canada, US, Mexico Agreement), and permit process
• Intermediate computer skills: Microsoft Office
• Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills
  
  

Compensation And Benefits

• 2 weeks of paid vacation after one year of service.
• Vision, health, and dental benefits after one year of service.
• Overtime.
• Weekly Pay/ Direct Deposit- Every Friday.
• Immediate access to UPS ‘Employee Discounts’ upon hiring.
• Paid training.
• Pension Plan.
• Free Onsite Parking.
• Opportunity for advancement within a Fortune 50 Company.
  
  

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.