Hearing Care Professional

About us:

For over 70 years, Amplifon has led the way in innovation and customer experience, helping millions with hearing loss. With over 150 clinics across Canada, we've developed a deep understanding of how to care for customer needs and we take pride in having a positive impact on every customer's quality of life.

Amplifon, based in Milan, Italy, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 29 countries worldwide. With diverse employees all over the world, fostering a culture of belonging allows us to deliver on our promise of helping millions of customers rediscover all the emotions of sound. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Responsibilities:

Manage the customer journey by

• Administering comprehensive hearing evaluations, educating on the effects of hearing loss, and providing quality after-care services.
• Offering personalized customer consultations on hearing solutions to fit every unique need and lifestyle.
• Guiding the customer through device fitting and demonstration, while educating them on the importance of hearing health.

Promote hearing health awareness and integrity through

• Community outreach events and partnership engagement.
• Ensuring data accuracy and privacy by maintaining customer records and compliance with all protected customer healthcare data.
• Staying current on industry trends and maintaining professional credentials through continuous education and networking.

Lead sales of hearing aids and accessories in

• Contributing to individual and office revenue goals.
• Driving local engagement by supporting marketing initiatives and managing special events.
• Partnering with the Front Office Associate to ensure a seamless customer experience, effective schedule management and store operations.

Qualifications:

• A diploma from a recognized Hearing Instrument Specialist program or a Masters degree in Audiology.
• Registered and in good standing with applicable regulatory college or provincial governing body.
• Students and recent graduates who are completing their licensure requirements are encouraged to apply.
• Computer proficiency in Microsoft Office, Windows, CRM, and POS Systems.

What We Offer:

• $70,000-$90,000 starting salary + incentive potential for overall compensation 120K+
• Work-life balance, with standard business hours from 8:30am-5pm
• Continuous professional development opportunities, training and support
• Reimbursement of annual membership dues and registration
• Comprehensive benefits package including Extended Health Care Coverage, Health Spending Account, Retirement Options, RRSP Match, Time Off Benefits, Life Insurance, Tuition Reimbursement, Employee Discount