Accounts Receivable Coordinator

The Accounts Receivable Coordinator, under the direction of the National Accounts Receivable Manager completes day-to-day accounts receivable billing and receipt activities required by the Branch Offices and the National Service Centre.

DUTIES AND RESPONSIBILITIES:

• Reconcile accounts receivable balance.

• Communicate with customers regarding their account status and resolving billing issue.

• Managing inbound and outbound communication from customers, programs, insurances in a professional and friendly telephone manner.

• Assist in the investigation and resolution of unapplied payments.

• Assist with coordinating and monitoring the billing information flow between programs, customers, and Bayshore Specialty Rx.

• Liaise with Program managers and Pharma Companies regarding billing and payment issues as required

• Recommend procedures to ensure minimal errors in billings and proper cash applications

• Review and respond to Customer AR inquiries via Departmental AR email and AR phone lines

• Ensure monthly processing deadlines are met as required.

• System testing as needed.

• Participate in ongoing internal and/or external continuing education activities.

• Adhere to Bayshore Policies and Procedures.

• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.

• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.

• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.

• Complete other tasks as requested

Job Qualification

Education

Minimum Secondary School Diploma.

Experience

Two years of accounts receivable experience; intermediate knowledge of Windows, Excel, and Word.

Other Skills and Abilities

Exceptional interpersonal skills and ability to work independently and as part of a team; excellent communication skills both written and verbal; strong organizational skills; ability to meet deadlines and work under pressure; commitment to continual learning; accuracy and strong attention to detail is critical; exemplary customer service skills; self-starter and ability to work proactively and think independently.