Rental Service Supervisor

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We are industry leaders in selling, servicing, and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customers’ vacation dreams are realized.

We are looking for a highly motivated, enthusiastic team player to join our Whitehorse, YT Dealership as a Rentals Manager. This is a Full-Time, Regular position.

The ideal candidate will also fit the employer brand well, meaning they must be Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words).

• Location: 9039 Quartz Road Whitehorse, YT Y1A 4Z5
• Salary: $31.25 to $33.65 per hour
• Vacancies: 1 vacancy
• Terms of employment: Permanent employment, Full time 40.00 hours / week
• Start date: As soon as possible
  
  

Job Responsibilities Include But Are Not Limited To

• Supervise local rental fleet and rental supplies.
• Perform and oversee the various tasks within the Rentals Department such as front-office activities, preparation of rental units, housekeeping, general upkeep of the rental fleet (maintenance, repairs and service), Customer Service etc.
• Conduct administrative duties as required such as reporting and following up on outstanding tasks.
• Plan, assign and direct rentals employees and schedule / delegate client transfers and shuttle bus drivers.
• Address and respond to any concerns or issues that arise in the Rentals department.
• Aid in the preparation of budgets and the monitoring of expenses and financial targets for the Rentals Department.
• Responsible for interviewing, hiring, and training rentals employees.
• Develop, implement, and maintain processes to raise customer service levels.
• Address customer questions, concerns, complaints, and comments and resolve problems.
• Aid in inspecting department areas and services to ensure compliance with health and safety and other statutory requirements.
• Supervise, and provide advice, support, guidance, and direction to staff; monitor the performance of staff on an on-going basis; aid in conducting annual performance reviews; and initiate disciplinary action as required.
• Provide written and verbal reports to the General Manager on activities on an ongoing basis, and as requested from time to time.
• Flexibility to work outside normal work hours/weekends, as required.
• Contribute to the development of Fraserway RV's vision and strategy to guide the Rentals Department.
  
  

Requirements

• Post-secondary diploma or degree in hospitality management, business or a related field is an asset.
• 2-5 years of experience in hospitality operations and business management experience.
• 2-5 years of supervisory and management experience.
• Strong leadership skills; Ability to motivate, coach, mentor, and influence all levels.
• Excellent verbal and written communication skills.
• Proficiency in German and Dutch is preferred.
• Financial planning and budgeting experience is an asset.
• Previous experience in tourism industry is an asset.
• Strong time management and prioritization skills.
• Strong customer service skills.
• Strong conflict resolution skills; Tact and diplomacy.
• Team player.
• Problem-solving and analytical skills.
• Valid Drivers License
• Clean Driver Abstract
  
  

WORK CONDITIONS

• Interacts with employees, management and the public at large.
• Overtime may be required.
• Working evenings and weekends during busy season may be required.
  
  

In addition to becoming part of an exceptional team, we also offer:

• Competitive compensation packages
• An incredible work environment
• Career advancement opportunities
• An Employee Assistance Program at no cost to an employee
• Employee Bursary Program
  
  

We thank all candidates for applying; however, only those selected for an interview will be contacted.