Clinical Case Manager

JOB POSTING No. 2024-CCM10: – CLINICAL CASE MANAGER (Repost)-Full Time Permanent

Agency: Life’s Journey Inc.

Posted Date: November 8, 2024

Closing Date: November 22, 2024

Status: Full Time Permanent

Program(s): Northern Lights

Wage: $27.46 - $33.31 Hourly (Based on qualifications)

Hours Worked: Monday- Friday 9:00am-5:00pm

Location: Winnipeg, MB

OVERALL RESPONSIBILITY

The Clinical Case Manager is responsible for managing a clinical caseload, intake, and assessment of needs, developing individualized support plans, and implementing and coordinating program plans for participants. Also included is counseling participants, organizing their activities, and working in cooperation with senior staff and others to achieve program and special project goals. The Clinical Case Manager also develops service proposals for funding, seeks opportunities to fill service gaps, and provides training for staff on new and existing services.

The Clinical Case Manager provides leadership/supervision, coaching/guidance, support plans, feedback and coordination on staff performance and participant issues, and management/hypothesis of behaviors. This involves staffing, orientation, training, supporting, and developing employees in the delivery of programs and services. The incumbent establishes a respectful work environment, models, and supports positive working relationships, adherence to agency policies, and demonstrates high ethical standards and boundaries.

Responsibilities also include effective communication and liaison with all stakeholders, fostering teamwork and collaboration, demonstrating cultural competence service, and confidentiality as norms. Also included is advocating for participants and liaison with all stakeholders, as required.

This role requires an individual that can support the program and team with:

• High Work Standards: work ethic, task completion, consistency, follow up, accuracy/attention to detail, time management
• Personal Management Skills: accountability, self-management, stress tolerance, adaptability/flexibility, creativity, initiative, working in teams or independently, problem solving
• Personal Development Skills: ability, openness, willingness to learn, receives feedback and seeks collaborative opportunities
• Professional Skills: interpersonal and communication skills, influencing, collaboration and the ability to establish effective relationships/trust with others, within professional boundaries
• Mentoring Skills: coaching, patience, influencing and modeling professional behaviour
• Leadership Skills: supervision and team leadership, direction & supervision, coaching & developing managing performance, positive employee relations, modeling professional behaviour, establishing a positive, respectful workplace
• Management Skills: planning, organizing, and overseeing
  
  

REPORTING RELATIONSHIP: PROGRAM MANAGER

Qualifications & Experience

• Previous Intake experience Preferred
• University education in social services or equivalent experience in related roles is an asset.
• A Bachelors’ Degree in a related field and/or previous experience in related social service roles, demonstrated understanding of FASD/neural-behavioral, intellectual disabilities and issues.
• Optimally, three years’ experience in a related role and supporting individuals with disabilities, demonstrating empathy, and developing practical, supportive, and effective working relationships
• Satisfactory Child and Adult Abuse Registry check, Criminal Record Check (vulnerable sector search) and a satisfactory Driver’s Abstract and license.
• Certification of First Aid Level 1 – Emergency.
• The ability to attend work regularly as scheduled or requested.
• Demonstrated language, writing, comprehension skills.
• Demonstrated understanding of different therapeutic approaches and counseling skills.
• Demonstrated ability to effectively present alternative solutions.
• Demonstrate cultural knowledge competence and participate in agency training for development.
• A safe and reliable vehicle and proof of appropriate insurance on vehicle.
  
  

Knowledge of the following areas is required:

• FASD
• Community Living
• Disability Services
• Justice
• EIA and CFS
• Addictions
  
  

Core Competencies for All Employees: Respect, Collaboration, Integrity, Effective Communication, Patience and Perseverance, Reasoning and Decision Making

Life’s Journey strives towards a workforce that has fair representation of the community that we serve.