Personal Banking Associate

Work Location: Calgary, Alberta, Canada

Hours: 18.75

Line of Business: Personal & Commercial Banking

Pay Details: $43,700 - $58,200 CAD

TD is committed to providing fair and equitable compensation opportunities. Our compensation policies allow colleagues to progress through the salary range as they grow in their role. The base pay may vary based on skills, experience, location, and business needs.

As a candidate, you are encouraged to ask compensation-related questions for more specific details.

Job Description

Department Overview:

At TD Canada Trust, we build deep and long-lasting relationships with customers through customer service transactions and providing information and advice on services, products, and solutions. We ensure a positive customer experience while promoting products and services.

Do you have a passion for establishing impactful relationships with customers? We are seeking a Personal Banking Associate who can guide customers with their financial needs, including new accounts, investment advice, and banking solutions.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide them to the right contact for appropriate solutions while maintaining confidentiality.
• Educate customers on digital banking trends, including mobile, ATM, and online banking.
• Support frontline staff with cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to enhance customer experience and achieve operational excellence.
• Participate in completing business processes and procedures accurately and timely.
• Ensure documentation is accurate and consistent with regulations and TD's Code of Conduct and Ethics.
• Promote team effectiveness and participate in personal performance development.

Job Requirements

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
• Preferred: Post-Secondary or Undergraduate degree in a related field.
• Proficiency in MS Office, branch software, and internet.
• Knowledge of banking solutions and processes.
• Strong administration, organizational, planning, and time management skills.
• Dynamic and effective influencer with a can-do attitude.
• Strong communication skills and established customer experience skills.

Who We Are

TD is a leading global financial institution and the fifth largest bank in North America. We deliver legendary customer experiences to over 27 million households and businesses. We are committed to customer experience and continuous growth.

Total Rewards Package

Our Total Rewards package includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits, career development, and recognition programs.

Additional Information

We are committed to supporting our colleagues' success through development conversations, training, and a competitive benefits plan.

Please note that this job opportunity is subject to provincial employment regulations. Each province may have its own set of regulations.

Colleague Development

We offer access to online learning and mentoring programs to help you unlock future opportunities. Various career paths exist within TD to support your goals.

Training & Onboarding

We provide training and onboarding to ensure your success in the new role.

Interview Process

We communicate outcomes to all applicants by email or phone call.

Accommodation

We provide accommodations to remove barriers in the interview process.