Clinic Assistant - Reception 1

Position Summary:

Responsible for daily assistance to the clients and clinic staff at the Winnipeg Humane Society. The main point of contact for clients for admitting and discharging animals for surgical and follow-up appointments, also responsible for telephone reception of the Clinic. In addition, completes data entry and provides assistance to the veterinary staff. Has ongoing contact with the public, staff, and volunteers.

Who we are:

• One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and events.
• An innovative community service organization committed to protecting animals from suffering and promoting their welfare and dignity.
• A team of generous partners, donors, hardworking volunteers, and committed staff united in the belief that every animal deserves dignity and love.
• One of the largest and more recognized animal shelter and welfare organizations in Canada.

Duties and Responsibilities:

• Providing excellent customer service. Reception duties include greeting the public in person and on phones, admitting and discharging surgical patients, booking appointments, and providing general information.
• SNAP (Spay/Neuter Assistance Program) information and bookings.
• Opening and closing duties include cleaning work areas, monitoring equipment, securing cupboards and doors, balancing cash and POS drawer, and making up deposits.
• Data entry on appropriate animal files, including in-house and day surgery animals.
• Monitor inventory and communicate needs to Clinic Assistant II – Reception.
• Mailing of surgery reminders or other required documentation.
• Basic animal husbandry to animals in clinic.
• Provide assistance to the Veterinarians and Animal Health Technologists with examinations and treatments of animals and with clerical duties.
• Maintaining a spotless work environment in the clinic area.
• Attend training sessions as required.
• Other duties as reasonably assigned.

Standards of Performance:

• Keeping the mission of the Winnipeg Humane Society in the forefront when performing job duties and representing the organization.
• Successful and thorough completion of assigned job duties within reasonable time limits.
• Exemplary level of care is provided to each animal consistent with Humane Society policies and procedures.
• Reliability and diligence in the position.
• Demonstrate efficiency, timeliness, and diligence in the completion of assigned duties.
• Communicates effectively and respectfully with staff, volunteers, and clients at all times.
• Capacity to work effectively in a team environment.
• Demonstrate application of sound judgment and make appropriate decisions.
• Maintain strictest confidentiality on all matters pertaining to the WHS.
• Demonstrate willingness and ability to operate within established protocols and policies.

Accountability:

Reports to the Manager, Clinic Operations and works day to day with the on-duty Veterinarians and Registered Veterinary Technologists.

Authority:

Authority to perform all assigned duties and responsibilities within established policies and procedures.

Exemplifies Winnipeg Humane Society’s Core Values:

• Empathy guides our commitment to animal welfare.
• Valuation and acceptance of each other.
• Commitment to lead with integrity and accountability.
• Guidance by innovation and openness to change.
• Fostering an inclusive and safe communication space.

Participates in creating a thriving Culture of Philanthropy by:

• Being knowledgeable and supportive of WHS programs.
• Sharing passion for service to animals and our community.
• Providing an exemplary level of animal care and guest service.
• Communicating a compelling case for support demonstrating the impact of philanthropy.

Abilities, Skills & Knowledge:

• Excellent customer service skills; positive attitude and good interpersonal skills.
• Scientific aptitude and problem-solving skills.
• Commitment to the goals and objectives of the Society.
• Excellent observation and communication skills.
• Ability to understand, clarify, record, and manage multiple details.
• Experience and skills in restraining animals safely.
• Attention to detail and 100% accuracy in data input.
• Extensive computer literacy including Excel.
• Ability to work independently and follow detailed procedures.
• Self-motivating and enthusiastic with confidence in responsibility.

Education, Training & Experience:

• Minimum of High School Diploma or equivalent.
• Certificate in a recognized Clinic Assistant program or experience in a human or veterinary hospital is preferred.
• One to six months experience required.

How to apply:

Forward your resume and cover letter to:
Attention: Vicky Farmer^†
[email protected]

Please quote the Job Posting Number in your email or cover letter subject line. No phone calls please.