Contact Center Representative II

Work Location: Markham, Ontario, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: CAD 42,000 - 44,000

TD is committed to providing fair and equitable compensation opportunities. Growth opportunities and skill development are defining features of the colleague experience at TD.

KEY ACCOUNTABILITIES

CUSTOMER

• Provide sound advice with every customer interaction, contributing to an exceptional customer experience
• Provide courteous, efficient, and professional customer service
• Engage customers/partners to understand their needs and proactively provide information/advice/guidance
• Offer advanced knowledge and/or advice as it relates to their business area
• Ensure customer/partner problems are handled appropriately the first time
• Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners

SHAREHOLDER

• Contribute to the achievement of business objectives and increase profitability
• Promote and offer a full suite of products, advice, services, and banking capabilities
• Support the timely and accurate completion of business processes and procedures
• Identify, suggest and actively participate in process improvement opportunities
• Maintain a culture of risk management and control

EMPLOYEE / TEAM

• Participate fully as a member of the team, supporting a positive work environment
• Support the team by continuously enhancing knowledge and expertise
• Contribute to a fair, positive, and equitable environment supporting a diverse workforce

BREADTH & DEPTH

• Requires specialized expertise to provide customer support on complex transactions
• Acts as an advice process/product expert
• Generally requires specific formal certifications at this level of expertise

EXPERIENCE & EDUCATION

• Undergraduate degree and/or 2+ years relevant experience
• Must be bilingual in English and French
• Must have the LLQP license

Who We Are:

TD is one of the world's leading global financial institutions. We deliver legendary customer experiences to over 27 million customers globally. We are committed to supporting our colleagues with regular development and training programs.

Total Rewards Package

Our Total Rewards package includes a base salary, variable compensation, health and well-being benefits, and career development opportunities.

Colleague Development

We provide mentoring programs and access to an online learning platform to help you succeed.

Training & Onboarding

We offer training and onboarding sessions to ensure your success in your new role.

Interview Process

We communicate outcomes to all applicants by email or phone call.

Accommodation

Please let us know if you need accommodations to participate in the interview process.