Receptionist

Richmond Country Club

Our Racquets & Athletics Team is hiring a Receptionist!

Job Type: Hourly-basis, Part-time | Pay: $17.50 per hour | 5-hour shifts | 11-15 hours per week | Mondays & Thursdays 4 - 9:30 pm

Join a diverse and talented team at the Richmond Country Club!

We are looking for an enthusiastic, sincere, and authentic individual, who is passionate about hospitality in a country club setting where we offer fun, lively shifts in a beautiful and social environment, entailing a lot of teamwork and professionalism. No matter which team you work for, in the RCC family, we value each other and truly believe that every individuals contribution can make a positively impactful difference for our esteemed members and colleagues.

About This Opportunity

The Richmond Country Club (RCC) is recruiting an Hourly part-time Receptionist to join our Racquets & Athletics team and reports to the Director, Racquets and Athletics (DRA). The Racquet Office Receptionists are accountable for providing customer service in the day-to-day operation of the club and completing administrative work as required by the DRA, and other department heads. The Receptionist will work as a cohesive crew with the interconnected departments to deliver exceptional service to the membership.

Who You Are

We need an individual who possesses integrity and accountability to ensure that Richmond Country Clubs professional standards are met with kindness.

If you are someone who takes pride in your work ethics, have a genuine desire to put your best foot forward and are passionate about service excellence, we look forward to receiving your application to being a part of the RCC family!

What are we looking for and what can you bring to the table?

The RCCs Office Receptionist (duties):

• Greets members and guests in a friendly and energetic manner.
• Attends to the members requests promptly.
• Answers all incoming calls and direct to the proper area in the Club or assist the caller with the inquiry.
• Controls the main switch board for the club. Transferring calls to other departments, take reservations for dining, answering general questions for the club.
• Monitors and administers Racquets, Athletics, Aquatics rules and procedures.
• Assists all departments with administrative assistance when needed.
• Assists Racquet Office Supervisor or Director, Racquets & Athletics when needed.
• Promptly corresponds with members and guests through email or in person.
• Handles shipments that come through the club.
• Communicates any messages with other departments.
• Monitors the front/side door cameras, confirms that all guests are registered.
• Arranges for courier services as needed.
• Accepts and direct incoming deliveries.
• Key Fobs Responsible for issuing key fobs and providing administration with the appropriate billing record.
• Lockers Responsible for updating locker information, maintaining locker records, cancel lockers when required, and assign lockers to members as they become available.
• Assists members with court bookings.
• Accepts guest credit/debit payments.
• Bills members for all purchases i.e., merchandise, guests, restringing, tennis and fitness lessons.
• Carry out opening and closing procedures.
• Schedules appointments for members.
• Assists members in signing up for classes.
• Prepares balls and attendance sheets for league sport events and social events.
• Prepares club gift certificates and maintains records as required.
• Takes dining room and event reservations.
  
  
  

What makes you a great fit?

• 1-year minimum working experience in a similar Administrative role
• Preferrable environment: experience in office or fitness center reception
  
  
  

Must haves:

• Strong communication skills
• The role demands multi-tasking
• Good interpersonal and organizational skills
• Detail oriented
• Dependable and punctual
• Work quickly and accurately
• An energetic attitude
• Enjoy working with a team
• Flexibility to meet work shift demands including holidays and weekends is essential
  
  
  

Shift Requirement:

• Schedule: 5 hours per shift, 2 days per week on Mondays and Thursdays from 4 pm to 9:30 pm.
• Hours of Work: 11-15 hours per week
• Flexibility: Flexible to work weekends and holidays is required
• Start Date: As soon as possible
• This position has potential to be year-round. The individual must be flexible to work weekends and holidays; and would work 40 hours/week during the peak season if this turns into a full-time position.
  
  
  

More information on the role:

• Job Environment: On-site only, Indoor office environment
• Salary: Starting $17.50
• Ability to commute/relocate: Richmond, BC- reliably commute or plan to relocate before starting work (required)
  
  
  

The Racquets & Athletics Operations:

Racquets and Athletics

The Racquets and Athletics team consists of and looks after the following activities: Tennis- four indoor and four outdoor courts; Pools and swimming lessons; Gymnasium and Fitness studio including guidance from certified professional trainers and pros in the field; and Summer camps. The Racquets Reception provides and manages the activities and schedules.

What's it like to work for RCC?

Since 1958, the RCCs core principle has been that no member would be denied admission because of their race, color or creed; holding the spirit of inclusion as our core value. The goal for all staff is to always follow our Golden Rule which is Do unto others as youd have done to you and applying this principle into our day-to-day personal mission- to provide our members with a family-friendly experience that exceeds expectations while building life-long relationships. In all that we do, we are expected to strive to be the best.

Some of our great benefits:

• On-site free parking
• Staff meal plan
• Use of the Golf course, Tennis courts and gym (subject to off-peak hours)
• Merchandise discount in the Golf Pro shop
• Employee Sports events such as Golf, Tennis, and athletic tournaments
• Recognition: RCC prides itself on recognizing our employees in creative ways
  
  
  

We are Equal Employment Opportunity (EEO) enthusiasts:

Richmond Country Club is strong believer in and practice Equal Employment Opportunity, as inclusivity is at the core of how we treat people. To access the 'EEOC is The Law' Information poster please visit this website: https://laws-lois.justice.gc.ca/PDF/E-5.401.pdf

Documents you may need:

• Required: Resume, Certifications where applicable
• Optional: Cover Letter, References
  
  
  

All applications will be reviewed and those applicants meeting the profile expectations, will be contacted. We thank you for taking the time to consider the Richmond Country Club for your career aspirations.

Join us in our journey!

To learn more about us, visit our website https://www.richmondcc.ca/ and follow us on:

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