Customer Service Representative - Fitness Equipment

Perks of working at Bells of Steel:

• Permanent, full-time salaried position
• Great working environment with little to no supervision, you have the autonomy to operate as you see fit
• Health spending account
• Every other Friday off during non-peak season
• $1000 towards Bells of Steel equipment

The job:

Is "I'll figure it out and get it done" your personal motto?

Are you passionate about fitness and a "gear nerd" and have extensive knowledge of fitness equipment?

We're a rapidly growing e-commerce company selling fitness equipment across Canada and the USA and we are in need of a knowledgeable customer service maestro, who is either familiar with Bells of Steel products, or has a very good understanding of the types of equipment we sell.

Experience with email ticketing software, as well as being comfortable on the phone is a must, along with lending a hand in the warehouse and getting your hands dirty here and there.

This is a highly independent role, with little to no supervision; problem solving and self-starting are a must.

What you will be doing:

• Answering phone calls from customers and resolving their issues
• Dealing with customer service tickets
• Troubleshooting logistics problems
• Creating sales quotes
• Handling order returns in our warehouse

The schedule for this position is Monday to Friday, 8 am to 4:30 pm MST, with occasional weekend shifts.

The right candidate will be located in the Calgary or Toronto area. This is a hybrid role, with the expectation of one day per week in person at our location.

Some of the software you'll be using:

• Gorgias
• Shopify
• Slack
• Bright Pearl
• Xero

About Us

At Bells of Steel, our passion is working together to make strength training accessible to all, and having fun doing it! We exemplify this through our core values of Trust, Community, Passion, Teamwork, and Adaptability.

We promote a supportive and collaborative workplace culture with a focus on ensuring our team is happy and high-performing, leading to an excellent customer experience and extremely low employee turnover. If you feel passionate about these values, be sure to apply.