Member Services Representative

At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.

You’re invited to make a difference… as a Casual Member Services Representative (Teller)

As a casual position: although not guaranteed, you can expect an average of 24 hours per week. Shifts are full day, weekdays, and are mostly scheduled in advance.

Key Responsibilities

• Build relationships with members, asking good questions and listening to understand their needs
• Deliver exemplary service to members in completing a variety of everyday financial transactions
• Refer members to branch colleagues for advice and solutions relating to credit and investments
• Bring expertise in Kindred’s distinct offering of products and services to members’ attention to answer questions and provide solutions for future needs
• Ensure members are equipped to access digital channels so they can bank with Kindred where, when and how they want
• This position is mobile: you will need a valid driver's license and access to a vehicle to travel to different branch locations and you will be paid for time and mileage

What to bring

You'll be perfect for this role if you're relational (you love getting to know people), solution-oriented (you're focused on understanding the need and finding the right solution), and passionate about how our credit union does banking differently, and how we can positively impact our communities together.

As the ideal candidate, you will bring qualifications and experience in:

• Customer service and cash handling, experience in banking preferred
• Some post-secondary education, ideally in accounting or business
• Expertise in MS Office & confident learning new applications
• Active commitment to Kindred's shared values and purpose

Why Kindred

You will be part of a collaborative workplace where you’ll be asked to participate in the business and share your voice. You’ll be expected to continually grow your skills and abilities and to share your expertise and experience with colleagues. For many roles, we offer flexible and remote options that we can discuss with you.

We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for your overall wellness. And of course, your rewards package includes competitive total compensation plus an array of financial products and services at preferred rates for staff. When you choose Kindred to further your career, you’re joining an engaged workforce at a certified B Corp that is committed to using business as a force for good and acting as an advocate for a Living Wage.

Our comprehensive total rewards package includes:

• Starting rate $21/hour
• Competitive total compensation
• Commitment to staff wellness
• Career growth opportunities, continuous training & development support
• Staff benefits on financial products & services

RSVP

Ready to choose Kindred? Please apply with your resume. Your application will be acknowledged, and all candidates will be informed when the position is filled. We look forward to connecting with you!

As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred’s values-centered and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.

Experience

• 2 - 3 years: Customer service experience