Pharmacy Coordinator

Job Summary

Under the direct supervision of a licensed Pharmacist, the pharmacy coordinator to provide excellent

customer service to patients and interacts with Patient Assistant Programs and internal and external

stakeholders. Pharmacy coordinators perform administrative and organizational tasks in a pharmaceutical

setting.

Duties And Responsibilities

• Provide exemplary customer service that meet the standards of Bayshore Specialty Rx; customer
  
  

interaction is largely done via phone/email.

• Create and maintain patient records in pharmacy software including filing and documenting
  
  

appropriately according to P&Ps, all activities using required paperwork (logs)

• Managing pharmacy records such as site calendars, appointment changes, dispensing and shipping
  
  

schedules.

• Accurately confirming delivery address with specialty programs and patients to ensure arrival at the
  
  

appropriate destination on time.

• Patient follow-up calls for outstanding accounts.
• Assist the pharmacist/registered pharmacy technician in maintaining federal, provincial, and local
  
  

laws, accrediting body standards, and Policies and Procedures (P&Ps).

• Faxing doctors for refills.
• Escalates situations as required to the appropriate pharmacy team member.
• Effectively communicate with both external and internal stakeholders.
• Develop and maintain professional relationships with health care professionals, reimbursement
  
  

coordinators and infusion clinics.

• Accurate data entry into various systems.
• Performs other administrative duties as assigned.
  
  

Qualifications

• With a high school diploma or GED.
• Excellent customer service skills
• Typically requires 3+ years of customer service experience.
• Organized and disciplined; strong computer skills.
• The employee is regularly required to talk or hear.
• Use the computer and other equipment and reach with hands and arms
  
  

Primary Location

ON-Markham