Solutions Delivery Consultant

The Solution Delivery Consultant is responsible for delivering 8x8 cloud based solutions to our highly valued enterprise Customers. You will provide guidance to our customers on how to optimise their end-to-end IP network for 8x8 cloud based solutions. Provide in-depth design, planning, testing and delivery of our solutions and work to troubleshoot issues quickly and effectively.

Responsibilities

• Manage and maintain the customer relationship post-deployment for Customers continued growth and success
• Act as the single point of contact for any issues and escalate as needed to the appropriate team for issue resolution
• Provide guidance on hosted voice configurations, call centre design and end-points
• Complete configuration, implementation and testing of 8x8 services
• Provide advice to our customers on the configuration of IP networks to best facilitate VoIP
• Complete detailed design documentation (call flows, user information, call management features)
• Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions
• Provide best practice recommendations around CCaaS and UCaaS builds and design
• Meet with sales and deployment teams to gather critical account information

Qualifications

• Fluent in French and located in Canada
• 3+ years of project management, customer training, technical support, or SaaS product administration
• Experience with major VOIP protocols: SIP and MGCP knowledge is a plus
• Working knowledge of routers, switches, and other network components
• Ability to manage multiple projects simultaneously with strong planning and organisational skills
• Excellent interpersonal skills demonstrated in a customer facing environment

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