Appointment Specialist
HearingLife Canada
Date: 2 weeks ago
City: Vancouver, BC
Contract type: Full time
About Hearing Life
HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of over 300 hearing healthcare clinics and nearly 900 dedicated professionals proudly united behind one simple vision, “To help more people hear better.”
How you will make an impact
As a valued member of our team, you will build positive and collaborative relationships throughout the hearing journey for both the clients we service and the teams you will work with. You will join a strong nation network of modern hearing care professionals who make a positive impact on the day to day lives of Canadians. Reporting to our Appointment Centre Manager, you will be responsible for delivering excellent client care demonstrated by performing the following duties and responsibilities:
HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of over 300 hearing healthcare clinics and nearly 900 dedicated professionals proudly united behind one simple vision, “To help more people hear better.”
How you will make an impact
As a valued member of our team, you will build positive and collaborative relationships throughout the hearing journey for both the clients we service and the teams you will work with. You will join a strong nation network of modern hearing care professionals who make a positive impact on the day to day lives of Canadians. Reporting to our Appointment Centre Manager, you will be responsible for delivering excellent client care demonstrated by performing the following duties and responsibilities:
- Conduct outbound calls to potential clients to schedule hearing test appointments.
- Using telephone pathway and call scripts to book hearing tests.
- Maintain accurate records of client interactions and appointments in the CRM system.
- Achieve monthly Key Performance Indicators (KPIs) and actively collaborate with the Team Lead to meet and exceed performance goals.
- Work both onsite and remotely as required.
- Acquire and maintain basic knowledge of hearing aids, company policies, offerings, and promotions.
- Provide excellent customer service and address any inquiries or concerns from clients.
- Excellent communication and interpersonal skills.
- Minimum 1 year in a customer service role.
- Previous experience in a contact centre environment.
- Proficient in general office productivity software.
- Ability to deliver exceptional call quality.
- Hearing clinic experience an asset, but not required.
- Bonus pay: Immediate participation in the Appointment Centre bonus program upon hiring, designed to be highly achievable for Appointment Specialists.
- Hybrid-remote work environment.
- Competitive compensation package
- Generous PTO policy including vacation & Wellness days
- Excellent benefits package
- GoodLife Corporate Membership
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