Corporate Services Support Coordinator

Oak Valley Health


Date: 2 weeks ago
City: Markham, ON
Salary: CA$30.84 - CA$36.83 per hour
Contract type: Full time

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.

Land Acknowledgement:

Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee and Anishinaabe have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.

Who you are:

  • You encompass Oak Valley Health’s core values of respect, trust, commitment, compassion, and courage.
  • You are a patient and/or client-centered individual performing at an exemplary standard.
  • You are a team player with excellent communication, critical thinking, and prioritization skills.

Closing Date: January 10th, 2025

What we are looking for:

As a member of our team, you will be responsible for ensuring the systems supporting the coordination and facilitation of flow within the Facilities & Corporate Services Department are maintained. You will assist in day-to-day operations including monitoring, evaluation, and assigning resources within the portfolio.

  • Respond to customer service requests and direct them as required; monitor, track, and dispatch support services calls as necessary.
  • Initiate service recovery after a customer complaint.
  • Prepare and maintain departmental schedules for all support services areas; troubleshoot scheduling concerns according to CUPE collective agreement.
  • Maintain, upgrade, analyze, and roll out scheduling software.
  • Coordinate department workflow processes using systems like Connexall, Meditech, and Intelliguard.
  • Identify automated system trends and highlight when service levels are not met.
  • Organize and distribute meeting room setups and cleaning schedules.
  • Support payroll functions.
  • Manage equipment issues or needs.
  • Perform data entry and maintain data integrity in tracking systems.
  • Monitor and analyze the performance of assigned support services systems and provide reports.
  • Identify trends and recommend continuous improvement activities.
  • Update and maintain confidential records and files.

What you bring to the role:

  • Secondary School diploma and completion of Community College Administrative Assistant Diploma or equivalent.
  • Experience in leadership or supervisory capacity is preferred.
  • Completion of the OHHA Environmental Services Leadership Certificate is an asset.
  • Support services administrative experience.
  • Minimum 1 year relevant administrative hospital experience.
  • Experience with computerized scheduling and payroll timecards, preferably Meditech 6.0.
  • Proven MS Office proficiency (Word, Excel, PowerPoint).
  • Experience coordinating a complex scheduling system.
  • Agility in facilitating and coordinating a busy work environment.
  • Excellent organizational skills with the ability to prioritize tasks and meet deadlines.
  • Strong customer service and interpersonal skills.
  • Excellent written and verbal communication skills.
  • Critical thinking skills with the ability to anticipate program needs.
  • High initiative and efficiency.
  • Commitment to a healthy and safe workplace.

Work Schedule: Part-Time - Days, Evenings, and Weekends as needed.

Compensation:

BAND R

Range: $30.84 - $36.83

Who we are:

Oak Valley Health is one of Ontario’s leading community health care organizations, providing high-quality, patient-centered care to over 468,000 patients each year. We are part of the Eastern York Region North Durham Ontario Health Team (OHT).

COVID Statement: Successful candidates must provide proof of COVID-19 vaccination before employment.

Diversity Statement: Oak Valley Health fosters an environment of equity and inclusivity, encouraging applications from diverse communities.

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